Technical Support Specialist

1 week ago


Pretoria, Gauteng, South Africa Emporium Human Capital Full time
Job Description

We are seeking a highly skilled Technical Support Specialist to join our team at Emporium Human Capital. As a Technical Support Specialist, you will be responsible for providing technical and non-technical assistance to our clients, conducting training and onboarding sessions, and resolving issues at the back end of our systems using SQL.

Key Responsibilities:
  • Customer Support: Be the first point of contact for all support queries through various channels, resolve queries or guide clients on steps to resolve initial queries, escalate advanced queries, and maintain accurate records of time spent on each query.
  • Training and Onboarding: Conduct training sessions for new users on our software and systems, assist in the onboarding process for new clients, and ensure a smooth transition and setup.
  • SQL Queries and Back-end Problem Solving: Write and execute SQL queries to retrieve and analyze data, identify and resolve issues within the back-end database systems, and collaborate with development teams to address and resolve software bugs and performance issues.
  • Customer Service: Build and maintain strong relationships with clients through exceptional service, provide timely updates regarding the status of support requests, and collect and document customer feedback to improve products and services.
Requirements:
  • Tertiary qualification in Information Technology or equivalent work experience.
  • Proven experience in a technical support role.
  • Proficiency in SQL and experience with database management.
  • Strong problem-solving skills and attention to detail.
  • Excellent communication skills, both verbal and written.
  • Ability to explain technical concepts to non-technical users.
  • Experience with customer service and support tools.
  • Ability to work independently and as part of a team.
Salary:

R15,000 - R18,000 per month (approximately R750 per week for standby duty).



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