Production Support Specialist

3 weeks ago


Pretoria, Gauteng, South Africa Jordan Human Resources Full time
Job Description

As a key member of our team at Jordan Human Resources, we are seeking a skilled Operations Engineer to provide production support services for all plants. This role involves receiving and resolving IT incidents related to production issues, pre-qualifying and classifying additional relationships, and fixing incidents in IT systems according to user manuals. The ideal candidate will have strong analytical and problem-solving skills, with the ability to work shifts as part of a 24/7/365 support team. Key responsibilities include monitoring IT system error messages, processing email requests, and serving as an information channel for management and end-users. Additionally, the candidate will be responsible for initiating the IT escalation process and providing guidance throughout the incident management process. If you have a strong background in IT and excellent problem-solving skills, we encourage you to apply for this challenging and rewarding role. Requirements
  • Fluent Business English and German (verbal and written)
  • Information Technology Qualification (advantageous, but not a pre-requisite)
  • IT experience delivering operations support services
  • Strong analytical and problem-solving skills with a high attention to detail


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