IT Support Specialist
4 weeks ago
Job Overview:
We are seeking an IT Support Specialist to join our team at Dimension Data. This is an exciting opportunity for a motivated and detail-oriented individual to work with our clients to ensure their IT infrastructure and systems remain operational.
Responsibilities:
- Monitor client infrastructure and solutions to identify potential issues before they occur
- Investigate incidents assigned and identify the root cause of problems
- Follow handover procedures to ensure service continuity during shift changes
- Report and escalate incidents as necessary
- Work with clients to resolve incidents and requests efficiently
- Provide technical and process knowledge to resolve client requests without breaching SLAs
- Collaborate with other teams to ensure seamless delivery of services
- Fulfil approved requests following agreed procedures
Requirements:
To be successful in this role, you will need:
- Diploma or degree in IT/Computing (or equivalent work experience)
- CCNA certification (essential)
- CCNP and NSE certifications (advantageous)
- Entry-level experience with troubleshooting and providing support in network/data centre/systems/storage administration and monitoring services
- Working knowledge of management agent, redundancy concepts, and products within the supported technical domain
- Experience with WAN connectivity
What We Offer:
We offer a competitive salary range of $60,000 - $80,000 per annum, depending on location and experience, plus benefits including health insurance, retirement plan, and paid time off.
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