Technical Support Specialist
2 weeks ago
**About the Role**
At Computacenter, we're looking for a skilled Technical Support Specialist to join our team. As a key member of our Service Desk, you'll be responsible for delivering exceptional customer service to our global user community.
**Key Responsibilities**
- First-line response and resolutions
- Customer interaction, triage, and information gathering
- Utilizing cutting-edge analytics platforms to proactively and reactively resolve end-user technical issues
- Providing timely and accurate support to customers
- Collaborating with cross-functional teams to identify and drive improved efficiencies and solutions
**Requirements**
- Grade 12 or equivalent NQF level 4 information technology diploma
- Good working knowledge of Microsoft Office 365 applications
- Availability to work across a 24x7 shift pattern
- Strong service-oriented culture with a focus on the internal customer approach
- Good degree of eloquence with high verbal and written skills in English
- Dynamic with a good understanding of empathy
- Ability to operate as part of a high-performing team
- Drive and energy to contribute to a fast-paced, ever-changing environment
**What We Offer**
At Computacenter, we're committed to cultivating greatness for both our team members and customers. We offer a dynamic and supportive work environment, opportunities for career growth and development, and a chance to make a real difference in the lives of our customers.
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