Technical Support Specialist
2 weeks ago
About the Role:
Precium is seeking a highly skilled Technical Support Specialist to join our team. The ideal candidate will have a proven track record of providing excellent technical support to customers, with a strong focus on problem-solving and customer satisfaction.
Key Responsibilities:
- Provide technical support to customers via phone, email, and chat
- Troubleshoot technical issues and resolve customer complaints in a timely and professional manner
- Collaborate with internal teams to resolve complex technical issues
- Develop and maintain knowledge of Precium's products and services
- Meet or exceed customer satisfaction targets
Requirements:
- Bachelor's degree in Computer Science, Engineering, or related field
- Minimum 1 year of experience in technical support or a related field
- Strong technical skills and knowledge of Precium's products and services
- Excellent communication and customer service skills
- Ability to work in a fast-paced environment and adapt to changing priorities
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