Technical Support Specialist
9 hours ago
We are seeking a highly skilled Technical Support Specialist to join our dynamic team. As a Technical Support Specialist, you will be responsible for providing excellent customer experience through technical support, serving as the interface between the customer and various departments, and troubleshooting and resolving customer issues promptly and efficiently.
Responsibilities:- Provide technical support to customers via phone, email, or chat
- Resolve customer issues in a timely and professional manner
- Collaborate with team leaders to enhance customer experiences
- Document and track customer issues and resolutions
- Follow escalation procedures as required
- 1-2 years of experience in a technical environment or IT background
- Excellent communication skills in English (written and verbal)
- Strong attention to detail with a focus on customer service
- Proven troubleshooting skills, especially with new or complex issues
- Immerse yourself in the brand experience of our client, a fantastic product and company
- Work in a truly flexible environment
- Genuine career opportunities in a rapidly growing company
- Be part of a team large enough for growth but lean enough to make a real impact
- Enjoy a range of benefits, including an above-average fixed salary, performance-based bonus, mental health support, language classes, and LinkedIn Learning license
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