Strategic IT Support Specialist
3 days ago
Company Overview
We are PeoplePartners Inc, a dynamic organization that thrives in fast-paced environments. Our team is comprised of innovative thinkers and collaborative individuals who consistently anticipate needs and challenges.
Job Summary
The Strategic IT Support Specialist will serve as a key backup for the Area ITC, managing workflows and daily tasks. This role requires expertise in networking systems, communication platforms, and user application systems.
Main Responsibilities
- Lead negotiations with suppliers to procure essential hardware and software components.
- Manage IT budget forecasting, ensuring seamless integration with current processes and workflows.
- Act as a liaison between user and director requests, and the regional business department.
- Serve as a first-line support specialist, providing desktop assistance and Identity Access Management (IAM).
- Administer Salesforce and oversee case management system assignments.
- Troubleshoot Ethernet networks (LAN and WAN), ensuring appropriate hardware and software configurations.
- Guide users on optimizing their desktop environment and resolve technical issues.
Requirements
- A+ & N+, COMPTIA A+, CCNA certificate
- University Degree or Diploma in Information Technology
- 5 Years experience
Key Competencies
- Expertise in networking systems (LAN, WAN) and communication platforms (Jabber, Microsoft Teams, Zoom).
- Strong analytical abilities with a highly independent and proactive approach to problem-solving.
- Collaborative team player with a flexible and cooperative mindset.
- Excellent communication skills, both verbal and written.
Personal Qualities
- Proactive and forward-thinking, consistently anticipating needs and challenges.
- Creative problem solver with the ability to generate innovative solutions.
- Resilient and composed under pressure.
Preferred Qualifications
- Strategic mindset with a focus on long-term vision and growth.
- Skilled at aligning projections with current processes and workflows.
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