Strategic IT Support Specialist

3 days ago


Durban, KwaZulu-Natal, South Africa PeoplePartners Inc Full time

Company Overview

We are PeoplePartners Inc, a dynamic organization that thrives in fast-paced environments. Our team is comprised of innovative thinkers and collaborative individuals who consistently anticipate needs and challenges.

Job Summary

The Strategic IT Support Specialist will serve as a key backup for the Area ITC, managing workflows and daily tasks. This role requires expertise in networking systems, communication platforms, and user application systems.

Main Responsibilities

  • Lead negotiations with suppliers to procure essential hardware and software components.
  • Manage IT budget forecasting, ensuring seamless integration with current processes and workflows.
  • Act as a liaison between user and director requests, and the regional business department.
  • Serve as a first-line support specialist, providing desktop assistance and Identity Access Management (IAM).
  • Administer Salesforce and oversee case management system assignments.
  • Troubleshoot Ethernet networks (LAN and WAN), ensuring appropriate hardware and software configurations.
  • Guide users on optimizing their desktop environment and resolve technical issues.

Requirements

  • A+ & N+, COMPTIA A+, CCNA certificate
  • University Degree or Diploma in Information Technology
  • 5 Years experience

Key Competencies

  • Expertise in networking systems (LAN, WAN) and communication platforms (Jabber, Microsoft Teams, Zoom).
  • Strong analytical abilities with a highly independent and proactive approach to problem-solving.
  • Collaborative team player with a flexible and cooperative mindset.
  • Excellent communication skills, both verbal and written.

Personal Qualities

  • Proactive and forward-thinking, consistently anticipating needs and challenges.
  • Creative problem solver with the ability to generate innovative solutions.
  • Resilient and composed under pressure.

Preferred Qualifications

  • Strategic mindset with a focus on long-term vision and growth.
  • Skilled at aligning projections with current processes and workflows.


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