Operations Support Specialist

3 days ago

Durban, KwaZulu-Natal, South Africa Winning Form Group Full time

Closing Date : 06 March

Talent Acquisition Specialist : William Mtsweni

Job Family : Project, Process and Product Career Stream Product Leadership Pipeline Manage Self : Professional

Job Purpose: To manage Product Innovation (Development; Maintenance and Governance) to achieve and maximise value and deliver on NedFleet strategic objectives.

Job Responsibilities:

  1. Stakeholder Management: Build and maintain relationships with internal stakeholders (CVP, Ops, GT, Fuel Retailers and Sales teams) to understand the value chain and deliver on the Value Added Proposition and integration of systems.
  2. Strategic Partnerships: Liaise, collaborate and maintain Strategic Partnerships with Vendors for product development and integration, and with suppliers to deliver on Service Level Agreements to clients.
  3. Client Service Culture: Create a client service culture. Support implementation of business optimization improvement through team engagement.
  4. Risk, Legal, and Compliance: Build strong relationships with Risk, Legal, and Compliance to understand processes, policies, and governance around product delivery.
  5. Develop and Innovate Solutions: Develop relevant solutions and product offerings informed by research, segment insights, competitive pricing, and understanding of client needs. Leverage emerging innovation, technology, and industry trends to facilitate the creation of solutions that solve business problems.
  6. Market Exploration and Opportunities: Continuously explore the market to identify product and market opportunities in collaboration with other areas. Find best-in-class solutions by leveraging the latest innovations and technology.
  7. Problem Resolution: Respond efficiently to problems using appropriate problem identification techniques to propose effective solutions.
  8. Product Initiatives and Enhancements: Define new product initiatives and enhancements to existing products. Assist in defining the operational business requirements of the solution (KPI's, OKR's, SLA's processes, procedures, and reporting).
  9. Solution Performance Management: Manage solution performance by monitoring take-up, impact, adherence to business case, and KPIs through Solution Dashboards and Business Case Tracking.
  10. Product Roadmaps and Backlogs: Own, proactively manage, and prioritize product roadmaps and backlogs, including major feature development and iteration.
  11. Compliance and Governance: Ensure that products adhere to all compliance, operational risk, security, and market conduct standards by following governance processes. Ensure end-to-end design is aligned with architecture roadmaps through regular engagement with relevant stakeholders.
  12. Decision Support: Support decision-making by gathering and analysing information from stakeholders across the NedFleet value chain.
  13. Innovation and Prototyping: Leverage emerging innovation to pilot, prototype, and incubate new solutions. Ensure effective optimization of systems, processes, and technology.
  14. AGILE Methodologies: Take responsibility for the implementation of program and project governance that aligns with AGILE Methodologies, processes, and project management disciplines.
  15. Project Execution: Enhance the credibility of the function by reviewing project metrics and meeting with project managers to give direction to project execution.
  16. Technical Integration: Bridge the gap between business and technical knowledge by linking business needs to technology requirements and best-in-class solutions. Setup and support squad enablement and ensure necessary roles for delivery through technical counterparts. Encourage squads to generate innovative ideas and share knowledge.
  17. Change Management: Manage change backlog on existing products and innovative deliverables. Ensure end-to-end product delivery through the value chain in collaboration with other stakeholders.
  18. Service Level Management: Define and agree on service levels for operational and call center support, including support and maintenance, application health, and stability. Ensure optimal team delivery by considering and making amendments to processes, structures, operating models, and business plans.
  19. Governance Forums: Effectively manage the delivery of products / services to stakeholders by establishing governance forums and understanding, assessing, and managing escalated risks associated with solutions, products, programs, and projects.
  20. Budget Management: Drive efficiencies by managing branch budgets through responsible budget planning and management of resources.

Essential Qualifications - NQF Level:

  1. Matric / Grade 12 / National Senior Certificate
  2. Advanced Diplomas / National 1st Degrees

Preferred Qualification:

  1. Degree in Project Management, Business Management, or related

Preferred Certifications:

  1. SAFe or similar qualification.

Minimum Experience Level:

  1. Minimum 5 years' Product Management (Full Life Cycle) experience within a Banking environment is a must.
  2. 2 – 3 years' experience in Business Analysis.
  3. 3 years in a feeder area to this role – Digital / Innovation / AGILE / SAFe.
  4. Previous Fleet Management exposure would be an advantage.

Technical / Professional Knowledge:

  1. Communication Strategies
  2. Data analysis
  3. Governance, Risk and Controls
  4. Industry trends
  5. Principles of financial management
  6. Principles of project management
  7. Relevant regulatory knowledge
  8. Relevant software and systems knowledge
  9. Research methodology
  10. Decision-making process

Behavioural Competencies:

  1. Customer Focus
  2. Decision Making
  3. Facilitating Change
  4. Influencing
  5. Innovation
  6. Technical / Professional Knowledge and Skills

Please contact the Nedbank Recruiting Team at

#J-18808-Ljbffr

  • Operations Support Specialist

    6 days ago

    Durban, KwaZulu-Natal, South Africa Small Enterprise Development Agency_gov Full time

    Job ProfileJob Title: Operations Support SpecialistDescription:We are seeking an experienced Operations Support Specialist to join our team. As an Operations Support Specialist, you will play a key role in coordinating administrative activities at the Branch level, working closely with the provincial office to ensure effective financial management and...

  • Operations Support Specialist

    3 days ago

    Durban, KwaZulu-Natal, South Africa Safairoperations Full time

    We are looking for an experienced Operations Support Specialist to join Safairoperations' team.Job SummaryThe successful candidate will be responsible for supporting airport operations and ensuring that all activities run smoothly;Monitoring daily operational plans and distributing information regarding planned issues and service provider...

  • ICT Support Specialist

    21 hours ago

    Durban, KwaZulu-Natal, South Africa IIE Rosebank College Full time

    Job Title: ICT Support SpecialistAbout the RoleWe are seeking a highly skilled ICT Support Specialist to join our team at IIE Rosebank College. As an ICT Support Specialist, you will be responsible for ensuring the smooth operation of our IT infrastructure and providing top-notch technical support to our staff.The ideal candidate will have a strong...

  • IT and AI Support Specialist

    21 hours ago

    Durban, KwaZulu-Natal, South Africa The Unlimited Full time

    We're on the hunt for an IT/AI Support Specialist. Are you passionate about providing technical support for AI systems and applications? Do you thrive in a fast-paced, technology-driven environment? If so, we're eager to learn more about youAs an IT/AI Support Specialist, you will ensure the seamless operation of AI tools by troubleshooting issues,...

  • Retail Support Specialist

    1 day ago

    Durban, KwaZulu-Natal, South Africa Clicks Group Limited Full time

    Job DescriptionWe are seeking a highly motivated Retail Support Specialist to join our team. As a Retail Support Specialist, you will be responsible for providing exceptional customer service, executing operational activities at the point of sale, and promoting the company's products and services. You will also be responsible for maintaining accurate records...

  • Technical Support Specialist

    4 days ago

    Durban, KwaZulu-Natal, South Africa Ntice Search Solutions Full time

    Job OverviewNtice Search Solutions is seeking an experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a vital role in ensuring the smooth operation of our systems and services.The ideal candidate will possess excellent problem-solving skills, be detail-oriented, and have a strong grasp of technical...

  • Support Specialist for Sports Medicine Clinical Operations

    5 days ago

    Durban, KwaZulu-Natal, South Africa Stryker Group Full time

    The Clinical Support Specialist will be a key member of the Stryker Group SportsMed team, responsible for delivering exceptional specialist support to our clinical customers. This role requires a high level of technical expertise, excellent communication skills, and a passion for delivering outstanding results.Key Responsibilities:Provide expert support to...

  • Administrative Support Specialist

    5 days ago

    Durban, KwaZulu-Natal, South Africa eThekwini Municipality Full time

    **Job Summary**The eThekwini Municipality is seeking a detail-oriented and organized individual to fill the position of Administrative Support Specialist. As a key member of our team, you will be responsible for providing administrative support, maintaining accurate records, and contributing to the overall efficiency of our...

  • ICT Support Specialist

    5 days ago

    Durban, KwaZulu-Natal, South Africa IIE Rosebank College Full time

    Job OverviewIIE Rosebank College seeks a highly skilled Senior ICT Support Specialist to coordinate and plan the daily activities of our ICT support staff. This role is responsible for providing technical and training support services, as well as conducting on-the-job training for team members.About the RoleThe Senior ICT Support Specialist will be...

  • Software Support Specialist

    21 hours ago

    Durban, KwaZulu-Natal, South Africa Betting Entertainment Technologies (Pty) Ltd Full time

    Job DescriptionBetting Entertainment Technologies (Pty) Ltd is seeking a highly skilled Software Support Specialist to join our team. As a key member of our support operations, you will be responsible for providing technical assistance to end-users and resolving software-related issues in a timely and efficient manner.About the RoleProvide second-level...

  • IT Systems Support Specialist

    1 day ago

    Durban, KwaZulu-Natal, South Africa KMCK Talent Sourcing Full time

    Job SummaryWe are seeking a skilled IT Systems Support Specialist to join our team at KMCK Talent Sourcing. The successful candidate will be responsible for providing exceptional technical support and ensuring the smooth operation of our IT systems.Duties and Responsibilities:Maintain and troubleshoot hardware, software, and network issues to minimize...

  • Clinical Support Specialist

    10 hours ago

    Durban, KwaZulu-Natal, South Africa Stryker Corporation Full time

    Clinical Support SpecialistThe Clinical Support Specialist plays a vital role in ensuring that Stryker products are used to their full potential in Joint Replacement procedures.Responsibilities include directly supporting all Stryker products associated with Joint Replacement procedures. This role will focus on servicing and supporting our clinical customers...

  • Technical Support Specialist

    2 days ago

    Durban, KwaZulu-Natal, South Africa Thasa Technologies Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Thasa TechnologiesLIMS Technical Support Specialist (Mid-Level)Location: Preferably Durban-based candidates for ease of attendance for in-office days.We are looking for a skilled and experienced LIMS Technical Support Specialist to join our support team. This...

  • Medical Device Sales Specialist

    1 day ago

    Durban, KwaZulu-Natal, South Africa Salesworx Specialist Sales Recruitment Full time

    What We OfferAs a Sales Consultant at Salesworx Specialist Sales Recruitment, you will have access to a comprehensive range of benefits, including medical aid, a provident fund, reimbursive travel, commission, and access to company-specific training programs and software.You will also have the opportunity to work with a dynamic and supportive team, and to...

  • Senior Administrative Support Specialist

    2 days ago

    Durban, KwaZulu-Natal, South Africa Thekwini TVET College Full time

    Thekwini TVET College is seeking a highly skilled and experienced individual to fill the role of Senior Administrative Support Specialist. The ideal candidate will provide exceptional support services to the Principal, ensuring seamless day-to-day operations.Key Responsibilities:Provide administrative support to the Principal, including scheduling...

  • Payroll Operations Specialist

    5 days ago

    Durban, KwaZulu-Natal, South Africa Hollywoodbets Full time

    Join Our TeamHollywoodbets is a leading sports betting operator in South Africa, known for its commitment to excellence and customer satisfaction.We are seeking a highly skilled Payroll Support Administrator to join our team in Umhlanga, Durban.Job Details:The successful candidate will provide administrative support to our payroll department, ensuring all...

  • Supply Chain Support Specialist

    10 hours ago

    Durban, KwaZulu-Natal, South Africa AECI - Good Chemistry Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Supply Chain Support Specialist to join our team. In this role, you will be responsible for ensuring the efficient flow of goods through our warehouse, from receipt to dispatch. Your attention to detail and ability to multitask will be essential in maintaining our high standards of service...

  • Operational Efficiency Specialist

    5 days ago

    Durban, KwaZulu-Natal, South Africa Ntice Search Solutions Full time

    Operational ExcellenceWe are seeking an Operational Efficiency Specialist to optimize our financial processes at Ntice Search Solutions.The ideal candidate will analyze production performance, estimate standards, and customer profitability to drive business growth and improvement.

  • Booking Operations Specialist

    10 hours ago

    Durban, KwaZulu-Natal, South Africa OneCall24 Limited Full time

    Job Description:OneCall24 Limited is seeking a highly skilled and detail-oriented Booking Operations Specialist to join our team. As a key member of our operations department, you will be responsible for facilitating the booking process and ensuring seamless customer experiences.The ideal candidate will have strong organizational and multitasking abilities,...

  • Security Operations Specialist

    6 days ago

    Durban, KwaZulu-Natal, South Africa Vector Logistics Full time

    About the RoleWe are seeking a skilled Security Operations Specialist to join our team at Vector Logistics. In this role, you will be responsible for conducting investigations into matters committed against the company or its employees.You will work closely with our Risk & Security Manager to identify and mitigate potential security risks, develop risk...