Head of Human Capital Operations Sales

5 days ago


Randburg, Gauteng, South Africa Kontak Recruitment Full time
Job Description:
The Head of Human Capital Operations Sales will be responsible for leading the HR function across South Africa, Botswana, and Namibia. This role requires a strategic thinker who can develop and implement HR policies and procedures tailored to a dynamic direct sales environment.

About the Role:
This is a challenging opportunity for an experienced HR professional to join a well-established homeware retail company and make a meaningful impact on their HR function. If you have a proven track record in HR, are passionate about sales-driven environments, and possess a deep understanding of regional labour laws, we encourage you to apply.

Key Responsibilities:
- Develop and implement HR policies and procedures tailored to a dynamic direct sales environment
- Ensure alignment with regional cultural differences across South Africa, Botswana, and Namibia
- Collaborate with the Sales & Marketing Director to enhance engagement, motivation, and development of sales teams
- Assist Regional Sales Managers in coaching, developing, and managing sales teams
- Oversee performance management frameworks, including KPIs, reviews, and structured feedback
- Implement progress tracking systems to drive continuous performance improvements
- Manage employee support programs to enhance retention and motivation
- Handle disciplinary processes and terminations when required
- Develop and enforce HR policies, procedures, and processes for the Sales & Marketing Department
- Ensure compliance with employment laws and labour regulations in South Africa, Botswana, and Namibia
- Work with legal and finance teams to maintain accurate contracts, policies, and employee documentation
- Assist in structuring workforce planning, employee policies, and process improvements for regional teams
- Support recruitment efforts for sales consultants and regional sales managers
- Manage and oversee a structured onboarding and induction program for new hires
- Assist in refining and structuring training materials for onboarding (excluding direct sales training, which is led by the Regional Sales Managers and Sales & Marketing Director)
- Ensure new hires receive necessary tools, guidance, and structured learning experiences for success
- Oversee employment contracts, compensation structures, and benefits policies in three countries
- Ensure pay structures and commission models align with local labour laws and industry standards
- Develop and implement reward and recognition programs to drive engagement and performance
- Act as a central HR point of contact for sales consultants, regional sales managers, and support staff
- Handle grievances, disputes, and conflict resolution in a fair and effective manner
- Provide employee wellness and engagement initiatives to maintain a motivated workforce

About You:
- 7+ years of experience in Human Capital, HR, or People Management, preferably in a sales-driven, direct sales, or field-based environment
- Experience in multi-country HR management (South Africa, Botswana, Namibia) is preferred
- Strong knowledge of human capital processes, compliance, and employment law
- Expertise in performance management, recruitment, onboarding, and employee relations
- Ability to develop HR policies, procedures, and structured processes that support sales teams
- Knowledge of contract management, labour regulations, and compensation models
- Ability to work independently, travel if required, and engage with a decentralized sales team
- Excellent problem-solving and communication skills, with the ability to build relationships with sales consultants and leadership teams


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