Current jobs related to Head of Customer Support Services - Johannesburg, Gauteng - Kontak Recruitment
-
IT Infrastructure Support Specialist
2 weeks ago
Johannesburg, Gauteng, South Africa Blueion Support Services Full timeJob Title: IT Infrastructure Support SpecialistWe are seeking a highly skilled IT Infrastructure Support Specialist to join our team at Blueion Support Services.About the RoleThis is an exciting opportunity to work in a dynamic and fast-paced environment supporting a global 24/7 Microsoft-based infrastructure across multiple datacenters.You will be working...
-
Customer Service Support Specialist
1 month ago
Johannesburg, Gauteng, South Africa Moladira Skills Full timeCompany OverviewMoladira Skills, a leader in the telecommunications sector, is seeking Customer Service Support Specialists to join their dynamic team.Salary and BenefitsThe successful candidate will receive a competitive basic salary of R6,000 - R6,400 per month.Job DescriptionThis role involves providing technical support and customer service to clients...
-
Service Desk Support Specialist
1 month ago
Johannesburg, Gauteng, South Africa Isle of Man Government Full timeAbout the RoleJob SummaryWe are seeking a skilled Service Desk Analyst to provide exceptional support to our customers for all IT-related issues. As a key member of our Customer Experience Team in Government Technology Services (GTS), you will be responsible for advising and responding to customer enquiries, troubleshooting basic IT issues, and triaging...
-
Customer Service Representative
1 month ago
Johannesburg, Gauteng, South Africa Progessive International Full timeJob Title: Customer Service Representative - Technical SupportAt Progressive International, we are seeking a highly skilled Customer Service Representative - Technical Support to join our team.About the Role:We are looking for a technical support expert who can provide excellent customer service and technical expertise to resolve software and cloud-related...
-
Technical Support Specialist
4 weeks ago
Johannesburg, Gauteng, South Africa Isle of Man Government Full timeJob Overview">The Isle of Man Government seeks a skilled Technical Support Specialist to join its Customer Experience Team in Government Technology Services (GTS). In this role, you will provide first-line support to customers for all IT-related issues, including advising and responding to customer inquiries, troubleshooting basic IT problems, and triaging...
-
Customer Service Director in iGaming
4 weeks ago
Johannesburg, Gauteng, South Africa Initiate International Full timeWe are seeking a seasoned professional to lead our customer service team as the Customer Service Director in our Johannesburg office. This is an exciting opportunity for a strategic leader who can drive excellence, innovation, and customer-centric strategies in the rapidly growing iGaming industry.The successful candidate will play a crucial role in ensuring...
-
Head of Customer Experience and Service Delivery
3 weeks ago
Johannesburg, Gauteng, South Africa MTN Full timeAbout the RoleAs a key member of the MTN team, you will be responsible for leading the development and implementation of customer experience strategies that drive business growth and customer satisfaction.Main Responsibilities:Customer Experience Strategy Development: Develop and implement customer experience strategies that align with the company's overall...
-
Johannesburg, Gauteng, South Africa Professional Career Services Full timeAbout Professional Career ServicesWe are partnering with a high-end restaurant and function venue in JHB North to find an exceptional Head Chef.Salary InformationThe estimated annual salary for this role is R800,000 - R1,200,000 based on industry standards for similar positions in the area.Job ResponsibilitiesThis is a leadership opportunity to oversee the...
-
Senior Marketing Promotions Manager
3 weeks ago
Johannesburg, Gauteng, South Africa Blueion Support Services Full timeJob Title: Senior Marketing Promotions ManagerAre you a seasoned marketing professional looking for a new challenge? Blueion Support Services is seeking an experienced Promotions Manager to join our team.About the RoleWe are looking for a highly organized and communicative individual with excellent project management skills. As a Promotions Manager, you will...
-
Airport Customer Service Representative
1 month ago
Johannesburg, Gauteng, South Africa Maneshez solutions services Full timeJob Title: Airport Customer Service RepresentativeWe are seeking highly motivated and friendly individuals to join our team as Airport Customer Service Representatives at Maneshez Solutions Services.
-
Airport Customer Service Ambassador
2 months ago
Johannesburg, Gauteng, South Africa Maneshez solutions services Full timeWe are seeking a customer service professional to manage customer queries and complaints for Maneshez Solutions Services. This role requires the ability to remain calm under pressure and have experience working with computers.Key Responsibilities:Maintaining a positive and professional attitude towards customers.Responding promptly to customer inquiries and...
-
Customer Service Support Specialist
1 month ago
Johannesburg, Gauteng, South Africa Lionheart Marketing Full timeAbout UsLionheart Marketing is a dynamic and customer-focused organization seeking a skilled Customer Service Consultant to join our team.
-
Head of Custodial Services
4 hours ago
Johannesburg, Gauteng, South Africa TalentCru Full timeTalentCru is seeking a highly motivated Head of Custodial Services to join our team. The successful candidate will have a proven track record of leading and managing a team, and will be responsible for overseeing the day-to-day operations of our cleaning activities.The ideal candidate will have a strong understanding of health and safety regulations related...
-
Customer Service Experience Specialist
3 weeks ago
Johannesburg, Gauteng, South Africa EXANTE Full timeAbout the OpportunityWe are seeking a highly skilled Customer Service Experience Specialist to join our team in South Africa.This is a remote position, and you will be reporting directly to the Head of Client Services.Job Description:The primary responsibility of this role will be to manage client inquiries via various channels, including email, live chat,...
-
Customer Support Services Lead
3 weeks ago
Johannesburg, Gauteng, South Africa Kontak Recruitment Full timeAbout UsKontak Recruitment specializes in placing top talent in the fintech industry. We are dedicated to delivering exceptional recruitment solutions to our clients and candidates.Job SummaryWe are seeking a seasoned Customer Support Services Lead to join our client's dynamic team. The ideal candidate will have extensive experience in leading customer...
-
Workshop and Field Service Head
3 hours ago
Johannesburg, Gauteng, South Africa Pronto Labour Team Full timeAbout the JobWe are seeking an experienced Workshop and Field Service Head to lead our maintenance operations at Pronto Labour Team. The successful candidate will be responsible for ensuring optimal productivity, delivering professional services to customers, and complying with relevant regulations.Key ResponsibilitiesAccountable for ensuring all service...
-
Customer Support Specialist
5 days ago
Johannesburg, Gauteng, South Africa Liyema Consulting Full timeAbout Liyema Consulting:We are a professional consulting firm dedicated to delivering exceptional services to our clients. As a Customer Support Analyst, you will be part of our team that provides top-notch support and solutions to our clients.**Job Summary:**We are seeking a highly skilled and motivated individual to fill the position of Customer Support...
-
Financial Services Head
4 hours ago
Johannesburg, Gauteng, South Africa The Recruitment Council Full time**Job Summary**We are seeking a Financial Services Head to join our team at The Recruitment Council. This is a strategic leadership role that requires a highly skilled professional with experience in managing tied agencies within the financial services industry.**Responsibilities**Develop and implement business strategies that drive sales targets and enhance...
-
Customer Service Representative
2 months ago
Johannesburg, Gauteng, South Africa Catch Consultants Full timeWe are seeking a talented Customer Service Representative to join our team at Catch Consultants. As a key member of our customer service team, you will play a vital role in delivering exceptional customer experiences and ensuring our clients receive top-notch support.Key Responsibilities:Provide timely and effective support to customers through various...
-
Johannesburg, Gauteng, South Africa City of Johannesburg Full timeJob TitleAssistant Director: Management Support ServicesAbout the JobWe are seeking an exceptional Executive Manager to lead our Strategic Governance and Support Services department in the City of Johannesburg. This role requires a visionary leader with a proven track record of implementing effective management support services, functions, and systems.Key...
Head of Customer Support Services
2 months ago
We are seeking a highly skilled Head Customer Support Services to lead our customer operations team in a fast-paced fintech environment.
The ideal candidate will have a minimum of 6 years of supervisory experience in customer support services, with a strong background in B2C customer support, particularly in fintech, e-commerce, or similar industries.
Key Responsibilities:
- Supervise day-to-day operations in the customer services department, including hiring, training, and performance management.
- Manage cost and efficiency within the department, focusing on workflow and process enhancement.
- Troubleshoot customer technical queries and collaborate with the technical department as needed.
- Monitor daily transactions and help identify suspicious activity.
- Develop and implement effective customer service procedures, policies, and standards.
- Work closely with the product development team to ensure products are customer-centric.
Requirements:
- 6+ years of supervisory experience in customer support services.
- 3+ years of B2C customer support experience, specifically in fintech, e-commerce, or similar industries.
- Completed business-related degree.
- Live chat support and transaction monitoring expertise.
- Strong analytical and problem-solving skills.
Kontak Recruitment is an equal opportunities employer, and we welcome applications from all backgrounds. Please note that we specialize in niche fields and may not be able to assist with applications outside of our scope.
