German Speaking Customer Service Representative

1 month ago


Cape Town, Western Cape, South Africa RMV Solutions Recruitment Full time
Customer Service Consultant - German Language

We are seeking a highly skilled Customer Service Consultant to join our team. As a German language speaker, you will be responsible for providing exceptional customer service to our clients in a fast-paced call center environment.

Key Responsibilities:
  • Provide customer service to clients in German and English languages
  • Work on airline reservations systems and handle voice calls
  • Assist passengers with pre and post-flight departure travel-related queries
  • Meet specific key performance indicators and client service levels
Requirements:
  • Native level fluency in German language (verbal and written skills essential)
  • Located in South Africa
  • Permanent residence permit/South African ID holders only
  • Excellent computer literacy and technical skills
  • No criminal record
  • Flexibility to work shifts
Employment Terms and Conditions:
  • Remuneration: R200 000 CTC per annum
  • Full-time, permanent contract: 40 hours per week at 8-9 hours shifts per day
  • Operational hours: 24/7; 365 days per week - rotational shifts
  • Training: 4 weeks (fully paid)
  • Probation period: 4 months
  • Health insurance benefit (paid for by the company)


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