German Speaking Customer Service Representative

4 weeks ago


Cape Town, Western Cape, South Africa Black Pen Recruitment Full time
Customer Service Consultant - German Language

We are seeking a highly skilled Customer Service Consultant to join our team in Cape Town. As a German speaking customer service representative, you will be responsible for handling customer inquiries via phone, email, and chat in a professional and courteous manner.

Key Responsibilities:

  • Handle customer inquiries and provide accurate and detailed information to ensure customer satisfaction.
  • Identify customer needs and offer appropriate solutions or alternatives.
  • Escalate complex or unresolved issues to the appropriate department or supervisor.
  • Document customer interactions, issues, and resolutions in the company's CRM system.

Requirements:

  • Fluency in German (both written and spoken) is mandatory.
  • Previous experience in a customer service or call center role is highly desirable.
  • Experience in e-commerce, technology, or a similar industry is a plus.

What We Offer:

  • A competitive salary of R24 000 CTC per month.
  • A dynamic and supportive work environment.
  • Opportunities for growth and development.

How to Apply:

Please submit your application, including your resume and a cover letter, to [insert contact information].



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