German Speaking Customer Service Representative

2 months ago

Cape Town, Western Cape, South Africa Initiate International Full time

**About the Role**

Initiate International is seeking a highly skilled and multilingual Customer Service Agent to join our team in Cape Town, South Africa. As a German speaking Customer Service Agent, you will be responsible for providing exceptional customer service to our clients, addressing their inquiries, and ensuring seamless travel experiences.

**Key Responsibilities**

  • Assist customers with travel inquiries and provide booking support, itinerary changes, and travel recommendations
  • Resolve customer issues with enthusiasm and professionalism, ensuring a high level of customer satisfaction
  • Collaborate with a diverse, multilingual team to create memorable travel experiences for our clients
  • Stay updated on the latest travel trends and destinations to provide expert advice to our customers
  • Work flexible hours, including weekends and holidays, to meet the needs of our clients

**Requirements**

  • Fluent in German and English
  • Strong communication and interpersonal skills, with the ability to build rapport with customers
  • A passion for travel and exploring new destinations, with a desire to share knowledge and expertise with others
  • Customer-focused with problem-solving abilities, able to think critically and resolve issues efficiently
  • Willingness to work in a fast-paced environment, with a high level of adaptability and flexibility

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