German Speaking Customer Service Representative

2 months ago


Cape Town, Western Cape, South Africa RMV Solutions Recruitment Full time
{"Job Title": "German Speaking Customer Service Consultant", "Job Description": "Job Summary

We are seeking a highly skilled German speaking customer service consultant to join our team at RMV Solutions Recruitment. As a customer service consultant, you will be responsible for providing exceptional customer service to our clients in German and English languages.

Key Responsibilities
  • Assist passengers with pre and post-flight departure travel-related queries in customer relations department
  • Work on airline reservations systems and handle voice calls in English and German
  • Meet specific key performance indicators and client service levels
  • Native level fluency in German language: Verbal & Written skills essential
  • Located in South Africa
  • Permanent residence permit/South African ID holders only
  • Excellent Computer literacy & technical skills
  • No criminal record
  • Flexibility to work shifts
Requirements
  • Native level fluency in German language
  • Excellent Computer literacy & technical skills
  • No criminal record
  • Flexibility to work shifts
What We Offer
  • R CTC per annum
  • Full time, Permanent contract: 40 hours per week at 8-9 hours shifts per day
  • Operational hours: 24/7; 365 days per week - Rotational shifts Mondays – Sundays includes & public holidays as operationally required
  • 4 weeks fully paid training
  • 4 months probation period
  • Health insurance benefit (Paid for by the Company)
Work from Home
  • Fibre internet connection or fixed stable ADSL line required at own cost
  • UPS Solution required during load shedding (Inverters available for purchase or own solution accepted)
"}

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