German Speaking Customer Service Representative
4 weeks ago
We are seeking a highly skilled and experienced German speaking customer service consultant to join our team at RMV Solutions Recruitment.
Job Summary:The successful candidate will be responsible for providing exceptional customer service to our clients in German and English languages. The role will involve working in a dynamic and fast-paced environment, handling customer inquiries, resolving issues, and providing solutions to meet customer needs.
Key Responsibilities:- Provide customer service to clients in German and English languages
- Handle customer inquiries and resolve issues in a timely and professional manner
- Work collaboratively with internal teams to provide solutions to meet customer needs
- Meet specific key performance indicators and client service levels
- Work in a demanding and time-sensitive call center environment
- Native level fluency in German language: Verbal & Written skills essential (Advanced level may be considered)
- Located in South Africa
- Permanent residence permit/ South African ID holders only
- Excellent Computer literacy & technical skills
- No criminal record
- Flexibility to work shifts
- Previous customer service experience preferred
- Remuneration: R200 000 CTC per annum
- Full time, Permanent contract: 40 hours per week at 8-9 hours shifts per day
- Operational hours: 24/7; 365 days per week
- Training: 4 weeks (Fully Paid)
- Probation period: 4 months
- Health insurance benefit (Paid for by the Company)
- Work from home may be considered: Fibre internet connection or fixed stable ADSL line required at own cost
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