German Speaking Customer Service Representative

4 weeks ago


Cape Town, Western Cape, South Africa RMV Solutions Recruitment Full time
Job Title: German Speaking Customer Service Consultant

We are seeking a highly skilled and experienced German speaking customer service consultant to join our team at RMV Solutions Recruitment.

Job Summary:

The successful candidate will be responsible for providing exceptional customer service to our clients in German and English languages. The role will involve working in a dynamic and fast-paced environment, handling customer inquiries, resolving issues, and providing solutions to meet customer needs.

Key Responsibilities:
  • Provide customer service to clients in German and English languages
  • Handle customer inquiries and resolve issues in a timely and professional manner
  • Work collaboratively with internal teams to provide solutions to meet customer needs
  • Meet specific key performance indicators and client service levels
  • Work in a demanding and time-sensitive call center environment
Requirements:
  • Native level fluency in German language: Verbal & Written skills essential (Advanced level may be considered)
  • Located in South Africa
  • Permanent residence permit/ South African ID holders only
  • Excellent Computer literacy & technical skills
  • No criminal record
  • Flexibility to work shifts
  • Previous customer service experience preferred
Employment Terms and Conditions:
  • Remuneration: R200 000 CTC per annum
  • Full time, Permanent contract: 40 hours per week at 8-9 hours shifts per day
  • Operational hours: 24/7; 365 days per week
  • Training: 4 weeks (Fully Paid)
  • Probation period: 4 months
  • Health insurance benefit (Paid for by the Company)
  • Work from home may be considered: Fibre internet connection or fixed stable ADSL line required at own cost


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