Client Support Specialist

6 days ago


Cape Town, Western Cape, South Africa Quality Connect Staffing Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Agent to join our team at Quality Connect Staffing. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer complaints, and ensuring a positive experience for all interactions.

Key Responsibilities
  • Customer Service: Respond to customer inquiries in a timely and professional manner, providing accurate and helpful information to resolve customer issues.
  • Issue Resolution: Handle and resolve customer complaints and issues effectively and efficiently, ensuring a positive outcome for the customer.
  • Order Processing: Process customer orders, refunds, and exchanges in a timely and accurate manner.
  • Record Keeping: Maintain accurate records of customer interactions and transactions, providing valuable insights for business growth and improvement.
  • Team Collaboration: Collaborate with other departments to ensure customer needs are met and exceeded, providing a seamless experience for our clients.
Requirements
  • Education: High school diploma or equivalent.
  • Experience: 1-2 years of customer service experience.
  • Skills: Excellent communication skills, both verbal and written; strong problem-solving abilities and ability to think on your feet; ability to maintain a positive attitude and remain calm under pressure; proficient in Microsoft Office and CRM software.


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