Client Support Specialist

2 months ago

Cape Town, Western Cape, South Africa Capita Full time

Position Overview

Role: Client Support Specialist

Objective of the Role

As a vital member of a dedicated and skilled team, you will engage with clients to discern their unique requirements while providing exceptional service that enhances the business's profitability. You will be committed to fair treatment of clients and the ongoing delivery of service excellence.

Key Responsibilities

  • Deliver outstanding client service with a strong emphasis on personalized solutions that cater to individual needs.
  • Recognize and assist vulnerable clients, adapting your approach to provide necessary support.
  • Manage escalated client inquiries with empathy and professionalism, ensuring accurate documentation.
  • Address a diverse range of inquiries through various communication channels.
  • Perform additional duties as required, aligning with the scope of this role.
  • Utilize your product knowledge to proactively resolve issues and provide solutions.
  • Work efficiently under tight deadlines to ensure timely responses to all inquiries and meet daily service targets.
  • Comply with data protection and confidentiality regulations.

Essential Skills and Qualifications

  • High proficiency in both written and verbal English communication.
  • Effective time management skills to balance multiple tasks.
  • Active listening abilities to comprehend client inquiries.
  • Capability to handle complex issues with resourcefulness.
  • Strong problem-solving skills and quick thinking.
  • Clear and concise communication skills.
  • Adaptability to different client personalities and situations.
  • Customer-centric mindset, prioritizing client satisfaction.
  • Moderate to advanced computer skills and proficiency in system navigation.

About Capita

Capita is a leading provider of customer service solutions, operating across various sectors. Our team is dedicated to delivering high-quality service to discerning clients who expect nothing less than excellence.

Work Environment

The operational hours require flexibility, with shifts scheduled to accommodate client needs. Our call center operates year-round, including holidays.

Benefits

  • Competitive salary package.
  • Shift allowances and performance bonuses.
  • Comprehensive training programs in a collaborative environment.
  • Opportunities for career advancement within the organization.
  • Participation in employee benefit schemes after a designated tenure.

Next Steps

If you meet the qualifications and are interested in this opportunity, please submit your application for consideration. We look forward to learning more about you.

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