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Client Support Specialist

2 months ago

Cape Town, Western Cape, South Africa Capita Full time

Position Overview

Role: Client Support Specialist

Objective of the Role

As a vital member of a dedicated and skilled team, you will engage with clients to ascertain their specific requirements while providing an exceptional level of customer service. Your efforts will contribute to enhancing the profitability of the organization, ensuring that we consistently treat our clients with fairness and maintain a commitment to delivering outstanding service.

Key Responsibilities

  • Delivering top-notch customer service with a focus on addressing the unique needs of each client.
  • Recognizing clients who may require additional assistance and adjusting your approach accordingly.
  • Managing escalated client inquiries with empathy and integrity, ensuring accurate documentation.
  • Addressing a diverse range of inquiries through various communication channels.
  • Performing any other duties as necessary in alignment with the scope of this role.
  • Utilizing your product knowledge to proactively identify solutions and resolve issues.
  • Meeting tight deadlines to ensure timely responses to all inquiries while achieving daily service delivery targets.
  • Complying with data protection and confidentiality regulations.

Essential Skills and Qualifications

  • High proficiency in written and verbal communication in English.
  • Effective time management skills to handle multiple tasks efficiently.
  • Strong active listening abilities to comprehend client inquiries.
  • Capability to address complex issues effectively.
  • Problem-solving skills with quick thinking and resourcefulness.
  • Clear and concise communication skills.
  • Adaptability to various client personalities and situations.
  • Customer-centric mindset, prioritizing client satisfaction.
  • Moderate to advanced computer skills and proficiency in system navigation.

About Capita

Capita is a leading service provider in the UK, specializing in high-end customer interactions across various platforms including voice, email, web chat, and more. We cater to discerning clients who expect exceptional service and are willing to invest in quality.

Working Hours

The operational hours require flexibility, with shifts that may include evenings and weekends. Our service center operates year-round, including holidays.

Benefits

  • Competitive salary package.
  • Shift allowances and bonuses for weekend work.
  • Performance bonuses based on monthly achievements.
  • Transport provided for evening shifts.
  • Opportunities for career advancement within the organization.
  • Comprehensive training programs in a collaborative environment.
  • Access to employee share schemes and scholarship programs after a designated tenure.

Next Steps

If you are interested in this opportunity, please submit your application along with an updated CV that highlights your relevant experience.

Important Note

Shortlisted candidates will undergo assessments tailored to the role's requirements. Capita is committed to the principles of employment equity and aims to align with our diversity and inclusion goals.