Desktop Support Specialist

5 days ago


Cape Town, Western Cape, South Africa Network Recruitment Full time

Job Summary:

We are seeking a highly skilled Desktop Support Specialist to join our team at Network Recruitment. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients and ensuring the smooth operation of our desktop systems.

Key Responsibilities:

  • Incident Management: Respond to and resolve technical incidents in a timely and efficient manner, ensuring minimal disruption to our clients' operations.
  • ISM Tool Utilization: Effectively use the ISM Tool to manage daily tasks, meet service level agreements, and optimize our technical support processes.
  • Hardware and Software Management: Commission and decommission domain and non-domain machines using SCCM, deploy software via SCCM, and ensure compliance with standard procedures.
  • Audio-Visual and Printer Support: Provide expert support for audio-visual setups, video conferencing, printers, and Azure Virtual Desktop (AVD), ensuring seamless integration with our clients' systems.
  • Documentation and Troubleshooting: Maintain accurate documentation of procedures and troubleshoot complex technical issues effectively.
  • After-Hours Support: Be available for after-hours support when necessary, providing 24/7 technical assistance to our clients.

Requirements:

  • Technical Expertise: Possess strong technical skills, including proficiency in SCCM, Office 365, Windows 10/11, and smart device support.
  • Problem-Solving Skills: Demonstrate excellent problem-solving skills, with the ability to work well under pressure and think critically.
  • Communication Skills: Possess excellent communication skills, with the ability to articulate technical information to both technical and non-technical stakeholders.
  • Qualifications and Experience: Hold a minimum of 6 years of experience in desktop support and relevant technical qualifications (Microsoft, CompTIA, SCCM, Azure, AWS).

Why Network Recruitment?

We value our employees' expertise and are committed to helping them grow in their careers. If you're a motivated and experienced Desktop Support Specialist looking for a challenging and rewarding role in IT, we encourage you to apply.



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