BMW Customer Service Consultant
4 weeks ago
As a BMW Customer Service Consultant, you will be responsible for providing exceptional customer service to our valued clients. Your primary goal will be to resolve customer queries in a timely and professional manner, ensuring a positive experience for our customers.
Key Responsibilities:- Customer Query Resolution: Respond to inbound queries via voice and email correspondence, handling and resolving customer queries in a timely and professional manner.
- Reconciliation and Documentation: Handle and resolve reconciliation items, refer to procedure manuals when processing requests, and update standard letters and documents for dealing with customer queries.
- Settlement and Quotes: Provide settlement quotes, request deal adjustments, and process necessary checks regarding receipt of payment and preparation of documentation.
- Account Management: Update personal particulars of clients, provide remittances, and explain statements, amortization schedules, and audit summaries.
- Escalation and Investigation: Escalate processing of additional finance on current finance agreements, investigate and process bank allocations, and resolve related account queries and complaints.
- Communication and Liaison: Liaise with clients, dealers, insurance, and other internal departments to ensure seamless communication and resolution of customer queries.
Requirements: To be successful in this role, you will need to possess excellent communication and problem-solving skills, be able to work in a fast-paced environment, and have a strong attention to detail.
What We Offer: As a BMW Customer Service Consultant, you will have the opportunity to work with a dynamic team, develop your skills and knowledge, and contribute to the success of our organization.
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BMW Customer Service Consultant
2 weeks ago
Midrand, Gauteng, South Africa iSON Xperiences Full timeJob Title: BMW Customer Service ConsultantAs a BMW Customer Service Consultant, you will be responsible for providing exceptional customer service to our valued clients. Your primary goal will be to resolve customer queries in a timely and professional manner, ensuring that our customers receive the best possible experience.Key Responsibilities:Customer...
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BMW Customer Service Consultant
1 month ago
Midrand, Gauteng, South Africa iSON Xperiences Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Consultant to join our team at iSON Xperiences. As a key member of our Customer Service team, you will be responsible for delivering exceptional customer service to our clients, ensuring that their queries are resolved efficiently and effectively.Key ResponsibilitiesCustomer Query...
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BMW Customer Service Consultant
1 week ago
Midrand, Gauteng, South Africa iSON Xperiences Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Consultant to join our team at iSON Xperiences. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, ensuring that their queries are resolved efficiently and effectively.Key ResponsibilitiesCustomer Query...
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Business Development Consultant
1 month ago
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BMW Business Development Consultant
2 months ago
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Customer Service Consultant
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Business Development Consultant
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Midrand, Gauteng, South Africa iSON Xperiences Full time{"title": "Business Development Consultant - Call Centre", "description": "Job SummaryWe are seeking a highly skilled Business Development Consultant to join our Call Centre team at iSON Xperiences. As a Business Development Consultant, you will be responsible for developing and implementing business strategies to drive growth and revenue in our Call Centre...
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