BMW Customer Service Consultant

2 weeks ago

Midrand, Gauteng, South Africa iSON Xperiences Full time
Job Title: BMW Customer Service Consultant

As a BMW Customer Service Consultant, you will be responsible for providing exceptional customer service to our valued clients. Your primary goal will be to resolve customer queries in a timely and professional manner, ensuring that our customers receive the best possible experience.

Key Responsibilities:
  • Customer Query Resolution: Respond to inbound queries via voice and email correspondence, handling and resolving customer queries in a timely and professional manner.
  • Settlement Quotes: Provide settlement quotes to customers, ensuring that all necessary information is accurate and up-to-date.
  • Deal Adjustments: Request deal adjustments, including changes to finance agreements, terms, and monthly premiums.
  • Natis Requests: Process natis requests, verifying receipt of payment and preparing necessary documentation.
  • Moratoriums: Assess moratoriums, ensuring that customers are able to meet their financial obligations.
  • Change of Banking Details: Update customer records with new banking details, verifying accuracy and completeness.
  • Exit Letters: Process exit letters, assessing stability and ensuring that all necessary documentation is in order.
  • Substitution of Goods: Verify substitution of goods, ensuring that all necessary information is accurate and up-to-date.
  • Remittances: Provide remittances to customers, ensuring that all necessary information is accurate and up-to-date.
  • Statements and Audit Summary: Provide statements and audit summaries to customers, ensuring that all necessary information is accurate and up-to-date.
  • Loading of Beneficiaries: Process loading of beneficiaries, verifying accuracy and completeness.
  • Refunds: Process refunds, including IPA and automated refunds.
  • Escalation of Additional Finance: Escalate processing of additional finance on current finance agreements, ensuring that all necessary information is accurate and up-to-date.
  • Bank Allocations: Investigate and process bank allocations, ensuring that all necessary information is accurate and up-to-date.
  • Bank Recon: Process bank recon, ensuring that all necessary information is accurate and up-to-date.
  • Account Queries and Complaints: Investigate and resolve related account queries and complaints, ensuring that all necessary information is accurate and up-to-date.
  • Liaison with Clients and Internal Departments: Liaise with clients, dealers, insurance, and other internal departments, ensuring that all necessary information is accurate and up-to-date.
  • Ad-hoc Duties: Perform ad-hoc duties as required, ensuring that all necessary information is accurate and up-to-date.

We are looking for a highly motivated and customer-focused individual to join our team as a BMW Customer Service Consultant. If you have excellent communication skills, a strong attention to detail, and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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