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Customer Service Representative

1 month ago

Midrand, Gauteng, South Africa Autorecruit Full time
Switchboard Operator and Customer Care Representative

We are seeking a highly skilled and professional Switchboard Operator and Customer Care Representative to join our team at Autorecruit in the automobile industry.

Key Responsibilities:Switchboard Operator Duties:
  • Efficiently manage all incoming calls and direct them to the appropriate departments or personnel.
  • Take accurate messages and ensure timely communication.
  • Provide information regarding our services, including vehicle maintenance, repairs, and parts availability.
  • Assist clients in scheduling service appointments and appointment confirmations.
  • Handle emergency calls with professionalism and prioritization.
  • Maintain and troubleshoot switchboard equipment.
Customer Care Duties:
  • Welcome customers in-person and over the phone, creating a positive first impression.
  • Respond to customer inquiries and resolve complaints promptly.
  • Follow-up on customer concerns to ensure resolution and satisfaction.
  • Offer detailed information on products, services, warranties, and promotions.
  • Gather and document customer feedback to improve our services.
  • Collaborate with technicians and staff to deliver exceptional service.
Qualifications:
  • High school diploma or equivalent; further education in customer service or communications is a plus.
  • Proven experience in a customer service role, preferably in the automobile industry.
  • Excellent verbal and written communication skills.
  • Strong organizational skills with the ability to multitask effectively.
  • Proficiency in using communication systems and office software.