IT Infrastructure Support Specialist

2 weeks ago


Port Elizabeth, Eastern Cape, South Africa NTT DATA Full time

Company Overview:

NTT DATA is a leading global innovator of business and technology services, serving 75% of the Fortune Global 100. We are committed to helping clients innovate, optimize, and transform for long-term success.

About the Role:

This is an entry-level engineering role in our Managed Services team, providing support for clients' IT infrastructure and systems. As a Managed Services Cross Technology Engineer (L1), you will be responsible for proactively identifying, investigating, and resolving technical incidents and problems.

Salary: $60,000 - $80,000 per year

Job Description:

The primary objective of this role is to ensure zero missed service level agreement conditions. You will focus on first-line support for standard and low complexity incidents and service requests, across two or more technology domains such as Cloud, Security, Networking, Applications, and/or Collaboration.

Key Responsibilities:

  • Monitor client infrastructure and solutions
  • Identify problems and errors prior to or when they occur
  • Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction
  • Investigate first-line incidents assigned and identify the root cause of incidents and problems
  • Provide telephonic or chat support to clients when required
  • Schedule maintenance activity windows for patching and configuration changes
  • Follow the required handover procedures for shift changes to ensure service continuity
  • Report and escalate incidents where necessary
  • Ensure the efficient and comprehensive resolutions of incidents and requests
  • Update existing knowledge articles or create new ones
  • Identify opportunities for work optimization including opportunities for automation of work, request fulfillment, incident resolution, and other general process improvement opportunities
  • May also contribute to/support on project work as and when required
  • May work on implementing and delivering Disaster Recovery functions and tests
  • Perform any other related task as required

Required Skills and Qualifications:

  • Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
  • Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role)
  • Relevant certifications include which are considered desirable (but not limited to): CCNA or relevant level 1 Network Security Microsoft Certified, Azure Administrator Associate AWS Certified, Solutions Architect Associate Veeam Certified Engineer VMware certified Professional: Data Centre Virtualization Zerto, pure, vxrail Google Cloud Platform (gcp) Oracle Cloud Infrastructure (oci)

Workplace Type: Hybrid Working



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