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Customer Service Coordinator

1 week ago

Cape Town, Western Cape, South Africa Sisonke Tourism Services Full time

We are seeking a highly organized and customer-focused Reservations Clerk to join our team at Sisonke Tourism and Events Services.

Key Responsibilities

• Handle incoming reservations and inquiries via phone, email, and online platforms

• Process bookings, cancellations, and modifications efficiently and accurately

• Provide exceptional customer service and respond to client queries

• Maintain up-to-date knowledge of our tours, packages, and services

• Collaborate with the operations team to ensure seamless service delivery

Requirements

• 2-4 years of experience in a reservations or customer service role

• Excellent communication and interpersonal skills

• Proficient in MS Office and Google Suite

• Ability to work under pressure and meet deadlines

• Strong attention to detail and organizational skills

What We Offer

• Competitive salary and benefits package

• Opportunity to work with a dynamic and growing tourism company

• Professional development and growth opportunities