Customer Service Operations Coordinator
7 days ago
About One Day Only
We're the pioneers of cool discounts, hitting you for just one day because, well, why overcomplicate things? We've got the big names, top suppliers, and a dash of our secret sauce to make you feel like a BIG DEAL.
Our team thrives in a fast-paced environment where no working day is exactly the same. If the price is right and the quality checks out, we're selling it. That's what makes us the go-to for both the smart buyer and the eager seller.
Your Role
You will be responsible for sending timely mass communication updates to customers, completing daily tasks such as reorders, POPs, and refunds, and liaising closely with the broader Customer Service team and other departments.
- Deliver exceptional customer service, resulting in the best course of action for the customer, obtained within the best possible resolution time.
- Populate all relevant information across platforms / documentation / sheets as required.
- Liaise closely with the broader Customer Service team and other departments.
- Identify query and product-related trends and escalate/raise them to your Team Leader and the relevant departments.
- Follow existing SOPs, as well as absorb and apply updates to processes.
- Consistently maintain SLA, KPI, and Performance Measurement requirements.
Requirements
You will need to have excellent computer literacy with the ability to quickly learn new software, matric/grade 12 (minimum), and 2+ years of customer service experience.
- Excellent typing skills are essential, with typing errors being non-existent.
- A highly adaptable team player who takes initiative and is self-motivated.
- An attention to detail and accuracy that is unmatched.
- The ability to multitask, organise, and prioritise work.
- Impeccable phone etiquette and verbal, written, and interpersonal skills.
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