Contact Centre Dialler Expert

At Callforce Direct, we're seeking a skilled Dialler System Administrator to oversee the optimal functioning of our contact centre operations in Johannesburg.About the RoleThis position entails managing and maintaining the dialler system to maximize campaign performance.The ideal candidate will collaborate closely with our operations manager to ensure...

CallForce is an award- winning BPO service provider of innovative customised contact centre solutions from South African to the global market. We are seeking a motivated and dedicated Junior Dialler Administrator to join our team in Johannesburg. Key Responsibilities:Manage and maintain the dialler to maximize campaign performance.Collaborate and report to...

CallForce is an award- winning BPO service provider of innovative customised contact centre solutions from South African to the global market. We are seeking a motivated and dedicated Junior Dialler Administrator to join our team in Johannesburg. Key Responsibilities:Manage and maintain the dialler to maximize campaign performance.Collaborate and report to...

We're looking for a highly motivated Contact Centre Operations Coordinator to join our team in Johannesburg.Job OverviewThe successful candidate will be responsible for ensuring the smooth operation of our contact centre campaigns by overseeing the dialler system.Key ResponsibilitiesManaging and maintaining the dialler to optimize campaign...

We are seeking a motivated and dedicated Dialler Administrator to join our team at Callforce Direct. The ideal candidate will have previous experience working in a contact centre environment and a proven track record of managing and maintaining diallers to maximise campaign performance.Key Responsibilities:Manage and maintain the dialler to ensure optimal...

As a Call Centre Performance Optimizer at Callforce Direct, you will play a crucial role in ensuring our contact centre campaigns run efficiently and effectively.About the RoleThis position involves managing and maintaining the dialler system to maximize campaign performance.You will work closely with our operations manager to ensure optimal campaign...

We are looking for a highly skilled Dialler Performance Specialist to join our team at Callforce Direct in Johannesburg.This role will involve collaborating with the operations manager to ensure optimal campaign execution.We offer an estimated annual salary of R300 000 - R360 000 for this position.Key Responsibilities:Dialler Configuration:Manage and...

At Callforce Direct, we are seeking a motivated and dedicated Operations Coordinator to join our team in Johannesburg. This role will be responsible for managing and maintaining the dialler to maximize campaign performance.We estimate an annual salary of R280 000 - R320 000 for this position.Key Responsibilities:Campaign Execution:Collaborate with the...

Contact Centre Supervisor Employment type: permanent Salary: Market Related Location: Sandton, South Africa Job Functions: Operations Industries: VAS SPECIFICATION A payment solutions provider is looking for a Contact Centre Supervisor to oversee the Operations of the Contact Centre including managing productivity and quality work of the advisors. Ensuring...

Purpose of the position: To perform to the best of your abilities all duties and responsibilities as reasonably assigned to you. You will do your best to protect and promote the business and interest of the company and to preserve its reputation and goodwill at all times. Duties and Responsibilities but not limited to: - Outbound calls related to CIT...

1 - 2 years' experience in a Team leader roll in a call centre environment (more than 50 seats) Experience in Quality Assurance and Performance Metrics Team Management HR Disciplinary management Conflict management Build framework with a standard operating model and adhere to required processes, sales and service guidelines Manage contact centre...

1 - 2 years' experience in a Team leader roll in a call centre environment (more than 50 seats) Experience in Quality Assurance and Performance Metrics Team Management HR Disciplinary management Conflict management Build framework with a standard operating model and adhere to required processes, sales and service guidelines Manage contact centre performance...

1 - 2 years' experience in a Team leader roll in a call centre environment (more than 50 seats)Experience in Quality Assurance and Performance MetricsTeam ManagementHR Disciplinary managementConflict managementBuild framework with a standard operating model and adhere to required processes, sales and service guidelinesManage contact centre performance B2C /...

Grade 12 with a Bachelor's in Business Management7 years' experience managing a contact / call centreExperience in the Travel and or Tourism industry advantageousExperience in managing and working with budgets.Experience in starting up new call centers (International Campaigns) Ability to manage multiple call centre campaigns (all International)Strong staff...

MatricDiploma in Business Management or equivalent2-4 years' experience in a Call Centre environment in a position of assisting call centre agentsEnsure quality assurance standards are maintained by all agentsExperience in implementing and monitoring corrective quality assurance actionsAssist Training Officer and Contact Centre Manager with identifying...

We are seeking a highly analytical Campaign Optimisation Analyst to join our team at Callforce Direct in Johannesburg.This role will involve managing and maintaining the dialler to maximize campaign performance.An estimated annual salary of R320 000 - R400 000 is offered for this position.Key Responsibilities:Campaign Planning:Collaborate with the operations...

CHART A COURSE FOR CUSTOMER SERVICE EXCELLENCE!Are you ready to lead a dynamic team in the exciting world of luxury cruise experiences?Do you have a passion for creating unforgettable customer journeys and elevating service standards?A leading global luxury cruise line is looking for an innovative Experience Centre Expert to drive our customer service...

CHART A COURSE FOR CUSTOMER SERVICE EXCELLENCE!Are you ready to lead a dynamic team in the exciting world of luxury cruise experiences?Do you have a passion for creating unforgettable customer journeys and elevating service standards?A leading global luxury cruise line is looking for an innovative Experience Centre Expert to drive our customer service...

About the RoleiSON Xperiences is currently seeking a skilled Contact Centre Agent to join our team. This role is an excellent opportunity for individuals who are passionate about delivering exceptional customer service and are willing to work in a dynamic and fast-paced environment.ResponsibilitiesProvide exceptional customer service and support via phone,...

**Purpose of the job**: Responsible for training new recruits and supporting experienced employees to improve their performance. Creating educational material, conducting training sessions, identifying skills gaps, and ensuring staff members stay motivated in order to achieve ultimate customer satisfaction. **Responsibilities and **Duties**: - Developing...