Contact Centre Manager

Grade 12 with a Bachelor's in Business Management 7 years' experience managing a contact / call centre Experience in the Travel and or Tourism industry advantageous Experience in managing and working with budgets. Experience in starting up new call centers (International Campaigns)  Ability to manage multiple call centre campaigns (all International) Strong...

Grade 12 with a Bachelor's in Business Management 7 years' experience managing a contact / call centre Experience in the Travel and or Tourism industry advantageous Experience in managing and working with budgets. Experience in starting up new call centers (International Campaigns)  Ability to manage multiple call centre campaigns (all International) Strong...

Grade 12 with a Bachelor's in Business Management7 years' experience managing a contact / call centreExperience in the Travel and or Tourism industry advantageousExperience in managing and working with budgets.Experience in starting up new call centers (International Campaigns) Ability to manage multiple call centre campaigns (all International)Strong staff...

MatricDiploma in Business Management or equivalent2-4 years' experience in a Call Centre environment in a position of assisting call centre agentsEnsure quality assurance standards are maintained by all agentsExperience in implementing and monitoring corrective quality assurance actionsAssist Training Officer and Contact Centre Manager with identifying...

MatricDiploma in Business Management or equivalent2-4 years' experience in a Call Centre environment in a position of assisting call centre agentsEnsure quality assurance standards are maintained by all agentsExperience in implementing and monitoring corrective quality assurance actionsAssist Training Officer and Contact Centre Manager with identifying...

MatricDiploma Business Administration or Resource Management 5 years' workforce management experience in a Contact Centre / Call CentrePlanning shift and ensuring agent capacityDetermine resource and space requirements for all teams on various campaignsMonitor shift patterns Analyse real time workload requirementsShift work 24 hour Contact Centre  

MatricTravel and Tourism Diploma advantageous5 years' experience in contact centrePrevious experience handling USA and or International campaigns in a contact centreManage teams between 15 - 25 agentsLead, guide, coach and support the teamMust be able to work shift work as this is a 24 hour call centre

Job ID: 67298Date Posted: Posted 17 hours agoLocation: SandtonJob Title: CONTACT CENTRE MANAGER (DIGITAL x2) - SANDTON - GAUTENGJob Function:Responsible for the management and daily reporting of the iBranch Contact Centre - Digital.Responsible for systems and process management, operations management, cost management, resource management, shift management,...

**Job ID**: 67296**Date Posted**: Posted 17 hours ago**Location**: Sandton**Job Title**: CONTACT CENTRE MANAGER (DEPOSITS & PAYMENTS) - SANDTON - GAUTENG **Job Function**: Responsible for the Deposits & Withdrawals departments and management of the functions therein. - Recruitment and disciplinary of Team Members - Oversight of Team rostering. - Monitoring...

**KEY RESPONSIBILITIES** The role of a Call Centre Agent includes but is not limited to the following responsibilities: - Providing world-class service to all of our players - Strive for ‘first-contact-resolution’ on all customer queries - Ensuring that all communication and volume received during their respective shift is dealt with in the required...

**KEY RESPONSIBILITIES** The role of a Call Centre Agent includes but is not limited to the following responsibilities: - Providing world-class service to all of our players - Strive for ‘first-contact-resolution’ on all customer queries - Ensuring that all communication and volume received during their respective shift is dealt with in the required...

Purpose: Duties and Responsibilities but not limited: - Perform daily quality assessments for advisors, on all platforms, to ensure compliance to processes and procedures. - Investigate complaints and immediately address failures. - Handover any training requirement picked up from QA sessions to the trainer to action with clear improvement areas and...

**Job ID**: 67298**Date Posted**: Posted 17 hours ago**Location**: Sandton**Job Title**: CONTACT CENTRE MANAGER (DIGITAL x2) - SANDTON - GAUTENG **Job Function**: Responsible for the management and daily reporting of the iBranch Contact Centre - Digital. Responsible for systems and process management, operations management, cost management, resource...

**Job ID**: 67297**Date Posted**: Posted 17 hours ago**Location**: Sandton**Job Title**: CONTACT CENTRE MANAGER (VOICE x2) - SANDTON - GAUTENG **Job Function**: Responsible for the management and daily reporting of the iBranch Contact Centre - Voice. Responsible for systems and process management, operations management, cost management, resource management,...

Purpose:Duties and Responsibilities but not limited:Perform daily quality assessments for advisors, on all platforms, to ensure compliance to processes and procedures. Investigate complaints and immediately address failures. Handover any training requirement picked up from QA sessions to the trainer to action with clear improvement areas and timelines....

**Main Job Function**: In this role, you will be responsible for overseeing the day-to-day operations of our Call Centre, ensuring efficient and effective customer service delivery. If you are a results-oriented leader with a passion for excellence, this is an exciting opportunity to make a significant impact. **Minimum requirements**: - Demonstrated...

Looking for a Call Centre Manager with a minimim of 2-3 years management experience. Minimum requirements 3 years Contact centre experience Must have dealt with International Clients (UK, Europe, Australia or USA) Post matric qualification would be advantageous **Salary**: R30,000.00 - R55,000.00 per month Application Question(s): - Have you worked in...

KEY RESPONSIBILITIESThe role of a Call Centre Agent includes but is not limited to the following responsibilities:Providing world-class service to all of our players Strive for 'firstcontactresolution' on all customer queries Ensuring that all communication and volume received during their respective shift is dealt with in the required timeframe and manner...

Looking for a Call Centre Manager with a minimim of 2-3 years management experience.Minimum requirements3 years Contact centre experienceMust have dealt with International Clients (UK, Europe, Australia or USA)Post matric qualification would be advantageousSalary: R30, R55,000.00 per monthApplication Question(s): Have you worked in a Call Centre that catered...

**Main purpose / objective of the position**: To manage a centre by optimising all trading opportunities, including lease agreements, and ensuring that the portfolio financial performance remains sound. Optimizing the building's income stream by establishing and maintaining mutually beneficial relationships with tenants, manage and control personnel, service...