Contact Centre Manager

1 - 2 years' experience in a Team leader roll in a call centre environment (more than 50 seats) Experience in Quality Assurance and Performance Metrics Team Management HR Disciplinary management Conflict management Build framework with a standard operating model and adhere to required processes, sales and service guidelines Manage contact centre...

1 - 2 years' experience in a Team leader roll in a call centre environment (more than 50 seats)Experience in Quality Assurance and Performance MetricsTeam ManagementHR Disciplinary managementConflict managementBuild framework with a standard operating model and adhere to required processes, sales and service guidelinesManage contact centre performance B2C /...

1 - 2 years' experience in a Team leader roll in a call centre environment (more than 50 seats) Experience in Quality Assurance and Performance Metrics Team Management HR Disciplinary management Conflict management Build framework with a standard operating model and adhere to required processes, sales and service guidelines Manage contact centre performance...

MatricDiploma in Business Management or equivalent2-4 years' experience in a Call Centre environment in a position of assisting call centre agentsEnsure quality assurance standards are maintained by all agentsExperience in implementing and monitoring corrective quality assurance actionsAssist Training Officer and Contact Centre Manager with identifying...

We're looking for a highly motivated Contact Centre Operations Coordinator to join our team in Johannesburg.Job OverviewThe successful candidate will be responsible for ensuring the smooth operation of our contact centre campaigns by overseeing the dialler system.Key ResponsibilitiesManaging and maintaining the dialler to optimize campaign...

At CallForce, we are a leading provider of innovative contact centre solutions in South Africa and globally. Our team is seeking a highly motivated and dedicated Contact Centre Dialler Expert to join us in Johannesburg.We estimate the salary for this role to be around R250,000 - R300,000 per annum, depending on experience.Job Description:The ideal candidate...

**Job ID**: 67296**Date Posted**: Posted 17 hours ago**Location**: Sandton**Job Title**: CONTACT CENTRE MANAGER (DEPOSITS & PAYMENTS) - SANDTON - GAUTENG **Job Function**: Responsible for the Deposits & Withdrawals departments and management of the functions therein. - Recruitment and disciplinary of Team Members - Oversight of Team rostering. - Monitoring...

**KEY RESPONSIBILITIES** The role of a Call Centre Agent includes but is not limited to the following responsibilities: - Providing world-class service to all of our players - Strive for ‘first-contact-resolution’ on all customer queries - Ensuring that all communication and volume received during their respective shift is dealt with in the required...

**Job ID**: 67297**Date Posted**: Posted 17 hours ago**Location**: Sandton**Job Title**: CONTACT CENTRE MANAGER (VOICE x2) - SANDTON - GAUTENG **Job Function**: Responsible for the management and daily reporting of the iBranch Contact Centre - Voice. Responsible for systems and process management, operations management, cost management, resource management,...

**Job ID**: 67298**Date Posted**: Posted 17 hours ago**Location**: Sandton**Job Title**: CONTACT CENTRE MANAGER (DIGITAL x2) - SANDTON - GAUTENG **Job Function**: Responsible for the management and daily reporting of the iBranch Contact Centre - Digital. Responsible for systems and process management, operations management, cost management, resource...

Looking for a Call Centre Manager with a minimim of 2-3 years management experience. Minimum requirements 3 years Contact centre experience Must have dealt with International Clients (UK, Europe, Australia or USA) Post matric qualification would be advantageous **Salary**: R30,000.00 - R55,000.00 per month Application Question(s): - Have you worked in...

Are you a passionate leader with a flair for customer service? Our Client is on the hunt for a dynamic Call Centre Manager in Johannesburg to spearhead their customer service operations in the exhilarating iGaming and Sportsbook sector. If you have a deep understanding of the gaming industry and a drive to deliver exceptional player experiences, they want...

**Main purpose / objective of the position**: To manage a centre by optimising all trading opportunities, including lease agreements, and ensuring that the portfolio financial performance remains sound. Optimizing the building's income stream by establishing and maintaining mutually beneficial relationships with tenants, manage and control personnel, service...

**Job Functions**: - Answer incoming calls courteously within SLA - Manage all cases professionally and efficiently within the correct time frames - Provide personalised customer service by responding to the needs of the client - Ensure that all calls are captured on the relevant system (Dreamtec) - Clear knowledge and understanding of our corporate...

As a Call Centre Performance Optimizer at Callforce Direct, you will play a crucial role in ensuring our contact centre campaigns run efficiently and effectively.About the RoleThis position involves managing and maintaining the dialler system to maximize campaign performance.You will work closely with our operations manager to ensure optimal campaign...

**Looking for a job to challenge your excellent customer service skills? Look no further.....**: We are on the lookout for vibrant, energetic, and driven individuals to join our contact centre team of customer service experts for our international client! Our team of expert trainers look forward to teaching you all that you need to know before you hit the...

We are looking for seasoned Team Leaders to join our dynamic team in our Omni Channel Call Centre **Role Purpose** To manage and direct call centre agents in achieving their required daily, weekly and monthly performance targets. To take accountability for Call Centre Agents through daily monitoring, compilation of reports and...

**Job Information**: Industry **Real Estate/Property Management*** Work Experience **5+ years*** Salary **480000*** Currency **ZAR*** City **Sandton*** Province **Gauteng*** Country **South Africa*** Postal Code **2196** Responsible for the management of the Centre. Ensure investment growth and maximum income of Centre through effective...

One of our Prestigious International Client is seeking your expertise in customer service!!! - 1-2 years contact centre experience preferable within banking or financial industry. - Valid Matric/NQF equivalent qualification. - Resides at Alexandra **ONLY**. - Must be criminal and fraud clear. - Must be computer literate. - Ability to work night shifts...

CHART A COURSE FOR CUSTOMER SERVICE EXCELLENCE!Are you ready to lead a dynamic team in the exciting world of luxury cruise experiences?Do you have a passion for creating unforgettable customer journeys and elevating service standards?A leading global luxury cruise line is looking for an innovative Experience Centre Expert to drive our customer service...