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About the Role
We are seeking a highly skilled and multilingual Customer Account Advisor to join our team at Language Recruiters. As a German speaking Customer Account Advisor, you will play a pivotal role in ensuring our clients receive exceptional service and support.
Key Responsibilities
- Client Relationship Management
- Serve as the main point of contact for assigned clients, building and maintaining strong relationships
- Understand clients' needs and objectives, offering tailored solutions and recommendations to maximise their experience with our media offerings
- Client Support
- Handle inquiries, requests, and concerns from clients promptly and professionally, striving for swift issue resolution
- Client Management
- Maintain accurate client records, contracts, and communication history using our CRM system
- Collaborate with internal teams to ensure seamless execution of clients' media campaigns, including scheduling, content creation, and performance tracking
- Client Feedback
- Gather feedback from clients to contribute to the continuous improvement of our media offerings and services
Requirements
- Fluent in German and English, with excellent written and verbal communication skills in both languages
- Previous experience in customer service, account management, or a related field is advantageous
- Strong interpersonal skills, with the ability to build rapport and maintain positive client relationships
- Detail-oriented and organised, capable of managing multiple client accounts simultaneously
- Proficient in using CRM systems, Microsoft Office, and communication tools
- A passion for media, advertising, and staying updated on industry trends
- Strong problem-solving skills and the ability to work effectively in a dynamic environment
