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Social Media Community Manager

2 months ago


Cape Town, Western Cape, South Africa Talent Sam Full time

About the Role:

Talent Sam is seeking a highly skilled and experienced Social Media Community Manager to join our team. As a key member of our marketing department, you will be responsible for managing our online community across various social media platforms.

Key Responsibilities:

  • Community Engagement: Develop and implement strategies to engage with our online community, fostering a positive and inclusive brand experience.
  • Relationship Building: Establish and maintain relationships with key community members, influencers, and brand advocates to build loyalty and amplify our brand message.
  • Feedback Loop: Gather and report on community feedback, insights, and trends to inform product development, customer service, and marketing strategies.
  • Analytics and Reporting: Track, analyze, and report on community engagement metrics to measure the effectiveness of community-building initiatives.
  • Collaboration: Work closely with the marketing, content, and customer service teams to align community management efforts with overall brand strategy.

Qualifications:

  • Experience: Preferably experience in Marketing, Communications, Public Relations, or a related field.
  • Skills: Strong communication and interpersonal skills, creativity, and a deep understanding of social media platforms and trends.
  • Personal Attributes: Passionate about social media and community building, highly organized, proactive, and able to thrive in a fast-paced environment.