Social Media Community Manager

2 weeks ago


Cape Town, Western Cape, South Africa Callforce Direct Full time
Job Title: Social Media Community Manager

We are seeking a dedicated and skilled Social Media Community Manager to join our team at Callforce Direct. As a key member of our team, you will play a critical role in ensuring our customers receive prompt and efficient assistance through online chat and messaging platforms.

Key Responsibilities:
  • Develop and implement content and community strategies to engage with our audience and build brand awareness.
  • Manage content implementation and community engagement across multiple social media channels, including Facebook, Twitter, and LinkedIn.
  • Foster creativity and thought leadership by developing innovative content and campaigns that resonate with our target audience.
  • Build internal and external relationships to drive business growth and improve customer satisfaction.
  • Understand client business and requirements to provide tailored solutions and support.
  • Identify areas for team growth and improvement to enhance our services and offerings.
  • Moderate social platforms and engage with communities to resolve customer inquiries and issues in real-time.
  • Monitor industry trends and technologies to stay ahead of the competition and drive business innovation.
  • Respond to customer inquiries via online chat and messaging, providing product/service information and assistance.
  • Maintain professionalism and excellent customer service to ensure a positive experience for our customers.
  • Document customer interactions to improve our services and support.
  • Meet/exceed performance targets to drive business growth and success.
  • Stay updated on product knowledge and company policies to provide accurate and informed support.
Requirements and Qualifications:
  • Matric qualification or equivalent.
  • Excellent written communication skills and strong problem-solving and logical thinking.
  • Computer proficiency and chat/messaging platform familiarity.
  • Multitasking and adaptability to work in a fast-paced environment.
  • Customer-focused attitude with empathy, patience, and a willingness to go above and beyond.
  • Flexibility to work evenings, weekends, and holidays as required.
  • Team player with strong interpersonal skills and ability to work collaboratively with colleagues.
Essential Traits:
  • Fun-loving and enjoy work and play.
  • Courageous and bold in innovative work.
  • Loyal and committed to company mission and colleagues.
  • Inspirational and teach and foster growth.
  • Proactive and take initiative, seek opportunities.

The operation is based in the Cape Town CBD and runs on a rotational schedule 07:00 and 22:00 - Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) – 365 days a year, including public holidays.



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