Social Media Community Manager
2 weeks ago
We are seeking a dedicated and skilled Social Media Community Manager to join our team at Callforce Direct. As a key member of our team, you will play a critical role in ensuring our customers receive prompt and efficient assistance through online chat and messaging platforms.
Key Responsibilities:- Develop and implement content and community strategies to engage with our audience and build brand awareness.
- Manage content implementation and community engagement across multiple social media channels, including Facebook, Twitter, and LinkedIn.
- Foster creativity and thought leadership by developing innovative content and campaigns that resonate with our target audience.
- Build internal and external relationships to drive business growth and improve customer satisfaction.
- Understand client business and requirements to provide tailored solutions and support.
- Identify areas for team growth and improvement to enhance our services and offerings.
- Moderate social platforms and engage with communities to resolve customer inquiries and issues in real-time.
- Monitor industry trends and technologies to stay ahead of the competition and drive business innovation.
- Respond to customer inquiries via online chat and messaging, providing product/service information and assistance.
- Maintain professionalism and excellent customer service to ensure a positive experience for our customers.
- Document customer interactions to improve our services and support.
- Meet/exceed performance targets to drive business growth and success.
- Stay updated on product knowledge and company policies to provide accurate and informed support.
- Matric qualification or equivalent.
- Excellent written communication skills and strong problem-solving and logical thinking.
- Computer proficiency and chat/messaging platform familiarity.
- Multitasking and adaptability to work in a fast-paced environment.
- Customer-focused attitude with empathy, patience, and a willingness to go above and beyond.
- Flexibility to work evenings, weekends, and holidays as required.
- Team player with strong interpersonal skills and ability to work collaboratively with colleagues.
- Fun-loving and enjoy work and play.
- Courageous and bold in innovative work.
- Loyal and committed to company mission and colleagues.
- Inspirational and teach and foster growth.
- Proactive and take initiative, seek opportunities.
The operation is based in the Cape Town CBD and runs on a rotational schedule 07:00 and 22:00 - Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) – 365 days a year, including public holidays.
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