Social Media Community Liaison
3 weeks ago
Job Summary: We are seeking a skilled Community Manager to craft social media communities for leading brands. The ideal candidate will be responsible for developing and implementing content and community strategies, managing editorial content, and engaging with the public to ensure client needs are met.
Key Responsibilities:
- Develop and implement content and community strategies to drive engagement and connection.
- Manage editorial content and community engagement across social media platforms.
- Foster creativity and thought leadership to drive business results.
- Build internal and external relationships to ensure seamless communication.
- Understand client business and requirements to provide tailored solutions.
- Identify areas for team growth and improvement to enhance overall performance.
- Moderate social platforms and engage with communities to provide excellent customer service.
- Monitor industry trends and technologies to stay ahead of the curve.
- Respond to customer inquiries via online chat and messaging to provide timely support.
Requirements and Qualifications:
- Matric qualification and excellent written communication skills.
- Strong problem-solving and logical thinking to drive business results.
- Computer proficiency and chat/messaging platform familiarity to ensure seamless communication.
- Multitasking and adaptability to handle high-volume inquiries.
- Customer-focused attitude with empathy and patience to provide excellent service.
- Flexibility to work evenings, weekends, and holidays to meet business needs.
- Team player with strong interpersonal skills to build internal and external relationships.
Working Conditions:
- The operation is based in the Cape Town CBD and runs on a rotational schedule 07:00 and 22:00 - Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements).
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