Social Media Community Manager

3 days ago


Cape Town, Western Cape, South Africa CallForce Full time
{"title": "Social Media Community Manager", "description": "Job Summary

We are seeking a dedicated social media community manager to join our team at CallForce. As a community manager, you will play a critical role in ensuring our customers receive prompt and efficient assistance through online chat and messaging platforms.

Your primary goal will be to provide excellent customer service and resolve customer inquiries and issues in real-time.

Key Responsibilities
  • Develop and implement content and community strategies
  • Manage content implementation and community engagement
  • Foster creativity and thought leadership
  • Build internal and external relationships
  • Understand client business and requirements
  • Identify areas for team growth and improvement
  • Moderate social platforms and engage with communities
  • Monitor industry trends and technologies
  • Respond to customer inquiries via online chat and messaging
  • Provide product/service information and assistance
  • Maintain professionalism and excellent customer service
  • Document customer interactions
  • Meet/exceed performance targets
  • Stay updated on product knowledge and company policies
Requirements and Qualifications
  • Matric qualification
  • Excellent written communication skills
  • Strong problem-solving and logical thinking
  • Computer proficiency and chat/messaging platform familiarity
  • Multitasking and adaptability
  • Customer-focused attitude (empathy, patience)
  • Flexibility (evenings, weekends, holidays)
  • Team player with strong interpersonal skills
Essential Traits
  • Fun-loving: enjoy work and play
  • Courageous: bold and brave in innovative work
  • Loyal: committed to company mission and colleagues
  • Inspirational: teach and foster growth
  • Proactive: take initiative, seek opportunities
Work Schedule

The operation is based in the Cape Town CBD and runs on a rotational schedule 07:00 and 22:00 - Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) – 365 days a year, including public holidays.

", "lang_code": "en"}

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