Sales Operations and Enablement Expert

1 month ago

Sandton, South Africa Dimension Data Full time
Job Description

Key Responsibilities:

The Sales Operations and Enablement Specialist is accountable for providing full support on sales processes, tools, methods and systems that will enable the sales teams to achieve overall sales goals and objectives.

Key Responsibilities:

● Gather data and conduct analysis of company sales and profitability.

● Develop methods for measuring company sales performance.

● Examine sales processes, programs, and systems to minimize costs and improve customer satisfaction.

● Facilitate sharing of reports and sales data between sales, marketing, and other departments.

● Supports sales teams by creating, evaluating and optimising data sets and sales applications and platforms.

● Implement sales forecasting by analysing past data and trends to forecast future sales.

● Responsible for training new and current employees on sales and marketing collateral, product sets, sales processes, systems and tools.

● Assist with the establishment of sales fulfillment processes and makes recommendations for sales operations enhancement.

● Assist Sales teams and management with pipeline management, including but not limited to pipeline integrity (data entry compliance), competitive data, ROI data, etc.

● Onboard new sales team members on all toolsets and processes.

● Play a pivotal role in increasing sales team productivity directly contribute to the efficiency of sales processes.

● Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in the sales organisation's planning efforts.

● Proactively identifies opportunities for sales process improvement, working closely with sales management to inspect sales process quality and prioritise opportunities for improvement.

● Serve as primary system administrator for the Salesforce.com environment

● Assisting the sales operations team in improving processes and adoption of salesforce.com (SFDC)

● Handles all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks within SFDC.

● Completes regular internal system audits and preparation for upgrades

● Manages SFDC data feeds and other integrations

● Assist in training of new users, and grows the Salesforce.com skill set across the organisation

● Effectively act as the liaison between our users, vendors and the application development teams.

● Liaises and works closely with the NTT Group Salesforce.com team with regards to tickets logged, resolving of issues and working on system enhancements.

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