Head: Business Enablement

5 months ago

Sandton, South Africa Absa Bank Limited Full time

Bring your possibility to life Define your career with us
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary

Accountable for providing leadership across the operating environment bringing operational, managerial and administrative procedures, reporting structures and operational controls to the Cash Management and Custody businesses Pan Africa. This role will foster growth among the executive team and employees, by ensuring the business is focused on value creating priorities while increasing the overall efficiency of the business. This role is responsible for the facilitation of the business strategy across the Cash Management business and align all key activities to achieving the business strategy. A key focus for this role will include ensuring that the business has the internal systems, procedures and the appropriate infrastructure to support the geographically dispersed teams and achieving a high functioning organization within prescribed risk parameters.

**Job Description**:
Key accountabilities

Accountability: Strategy Implementation
- Translate the overall Cash Management strategy into key deliverables across Pan-Africa and work with the BU leadership team across regions and sectors in order to build the execution plans.
- Orchestrate and coordinate the strategic process and ensure appropriate dissemination of strategy into the organization.
- Implementing the right operational processes in order to ensure the successful implementation of the strategy.
- Responsible for future thinking and driving innovation within the Cash Management business across the Pan-Africa landscape
- Sets standards and provide frameworks and methodologies for customer segmentation and to enable the design of outside-in lead customer value propositions.
- Provide support to sectors and regions to outline detailed business plans to deepen presence in existing markets, where acquisitive options are considered. Business plans need to be fact based, including an outline of the external market opportunity, the regulatory environment and the competitor landscape, as well as an assessment of Absa’s internal capabilities to execute the plan effectively;
- Specific focus on integrating the Cash Management Pan-Africa business to ensure consistent systems and processes are implemented and aligned across the business.
- Translating the business vision into a set of clear and actionable initiatives.
- Accountable for the delivery of a differentiated internal user experience through the provision of frameworks, methodologies, standards, principles and specialist advice to inform user experience design.
- Implementing the operating model across the enablement services teams in order to support the broader Cash Management Pan-Africa strategy & operations.
- Drive the right levels of business engagement with key stakeholders in order to ensure that the business enablement business function supports the business appropriately.
- Actively lead the tracking of targets and provide insightful data points on business performance
- Utilise external networks to provide insight into business issues, cost management and aligning targets to external benchmarks to drive performance.
- Lead the development and implementation of service model improvement initiatives across the client lifecycle / key client journeys (service delivery structure, processes, systems and sales channels, re-engineer client processes and transform organisational culture to enhance client service delivery);
- Articulate rationale for business performance at senior forums, demonstrating implications to business, presenting options and confidently responding to challenges;

Accountability: Business Management and Enablement
- Oversee the implementation of strategic and tactical solutions that support the delivery and the execution of change in pursuance of business performance objectives
- Oversee the planning and execution of the Cash Management Pan-Africa strategy and enable the measurement and reporting of its effects on business performance. Ensure remedial action if and when required;
- Understand the various Cash Management strategies and consistently align the division’s strategy and service offering, to meet the business demand;
- Researching and benchmarking of the service offering of the Cash Management to ensure that it is constantly at the forefront of technology, skill and delivers the best of breed services that enable the business strategy
- Allocate, contract and measure operational targets to each of the department heads to ensure realization of contracted service offering within approved budget;
- Accountable for the business enablement services that drive and support productivity including finance, legal, risk, mark

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