Customer Experience Ambassador for Retail Solutions

3 days ago


Cape Town, Western Cape, South Africa TTEC Full time

We are seeking a Customer Experience Ambassador to join our team in Cape Town, South Africa.

About TTEC

At TTEC, we pride ourselves on creating and delivering exceptional customer experiences. Our award-winning employment experience and company culture make us an attractive employer for those who share our passion for helping others.

Job Description

As a Customer Service Representative – Brand Support, you will be responsible for resolving customer issues before escalating them to the next level. You will work with Retailers to provide B2B answers, ensuring their concerns are addressed promptly and efficiently.

Key Responsibilities
  • Answer incoming communications from Network Retailers
  • Conduct research to provide accurate information to resolve customer issues
  • Send emails and make outbound calls to ensure effective communication
Requirements

To succeed in this role, you will need:

  • 1+ year of customer service experience
  • 1+ year of post-secondary education or 2 years of equivalent experience
  • High school diploma or equivalent
  • Familiarity with computer systems and software
What We Offer

We offer a competitive salary starting at R9,000 per month, plus performance-based bonuses. Additionally, you will receive a comprehensive benefits package, including PTO, tuition reimbursement, and health and wellness incentives.

We prioritize career development and professional growth, providing training and support to help you succeed in your role. Join our global team of lifelong learners and contribute to creating exceptional customer experiences.



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