Customer Service Ambassador
1 month ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Ambassador. As a valued member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met with efficiency and professionalism.
About the Role:
- You will be working on a part-time basis, 20 hours per week, with flexible scheduling to accommodate your needs.
- You will be required to work evening shifts, Monday to Friday, 5pm-11pm.
Responsibilities:
- Respond to customer inquiries in a timely and professional manner.
- Resolve customer complaints in a fair and efficient manner.
- Provide product information and make recommendations to customers.
- Meet or exceed performance targets, including first call resolution (FCR) and customer satisfaction (CSAT).
Requirements:
- High school diploma or equivalent required.
- 6 months or more of customer service experience preferred.
- Excellent communication and problem-solving skills.
- Ability to work independently and as part of a team.
What We Offer:
- A competitive hourly rate of R54.81 per hour, plus performance bonuses.
- A comprehensive benefits package, including paid time off (PTO), health insurance, and tuition reimbursement.
- Ongoing training and development opportunities to enhance your skills and career growth.
- A dynamic and supportive work environment, committed to diversity and inclusion.
Why Join Us?
We are a leading provider of customer experience solutions, dedicated to delivering exceptional results for our clients. As a Customer Service Ambassador, you will be part of a talented team that is passionate about making a difference in people's lives. If you are a motivated and customer-focused individual who is looking for a rewarding career opportunity, we encourage you to apply.
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