IT Service Delivery Director
2 weeks ago
Job Description:
We are seeking an experienced Technical Support Operations Manager to lead our application support team. The ideal candidate will have a proven track record of delivering high-quality services, collaborating with cross-functional teams, and driving process improvement initiatives.
Responsibilities:
- Manage the day-to-day activities of the application support team, ensuring efficient resolution of technical issues.
- Collaborate with development teams and stakeholders to identify opportunities for process improvements and implement changes.
- Develop and maintain relationships with key partners, including vendors and internal stakeholders.
Requirements:
- Minimum 5 years of experience in technical support or related field
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Familiarity with ITIL principles and practices
Estimated Salary:
$140,000 - $160,000 per year
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