Pre-Auth Service Delivery Specialist
4 weeks ago
Pre-Auth Service Delivery Specialist
About the RoleWe are seeking a highly skilled Pre-Auth Service Delivery Specialist to join our team at Discovery Limited. As a key member of our customer service team, you will play a critical role in delivering exceptional service to our clients and ensuring that their needs are met.
Key ResponsibilitiesThe successful candidate will be responsible for:
- Confirming benefits according to set protocols and funding rules
- Accurately obtaining and capturing information to confirm correct funding
- Servicing all key stakeholders telephonically and via other servicing channels until the query has been resolved
- Servicing key stakeholders in a customer-centric way to ensure that we live by our service principles
- Keeping up to date with product changes and benefits to ensure that all key stakeholders are accurately serviced
- Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
- Achieving and exceeding key performance metrics relating to service delivery
To be considered for this role, you must have:
- A South African accredited Clinical Qualification
- Customer Service experience
R550,000 - R750,000 per annum, depending on experience.
Work EnvironmentThis role will require you to work during international business hours (UK Time zone).
BenefitsWe offer a competitive salary, opportunities for growth and development, and a dynamic work environment.
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