Multilingual Customer Service and Sales Agent

1 day ago


Port Elizabeth, Eastern Cape, South Africa Black Pen Recruitment Full time

Black Pen Recruitment presents an exciting opportunity for a Spanish language customer service and sales agent with a prestigious airline brand. As an international contact centre, they embody their client's brands through client experience: Our people, your brand.

Job Type: Full time/Permanent

Location: Eastern Cape, South Africa

Workplace: Fully Remote

Responsibilities:

  • Assist international passengers with pre & post flight departure travel-related queries in customer relations department in Spanish & English languages.
  • Work on airline reservations systems and handle voice calls in English & Spanish may include some written correspondence.
  • Meet specific key performance indicators and client service levels in a demanding and time-sensitive call centre environment.


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