Professional Hospitality Training Director
4 days ago
The position of Professional Hospitality Training Director - Operational Excellence at Bothongo Group Management (Lion Park) involves leading the development and implementation of comprehensive training programs to enhance employee skills, improve service quality, and ensure compliance with industry standards.
Job Responsibilities:- Developing tailored training programs for various roles within the hospitality organization, including front desk, food and beverage, housekeeping, and management.
- Conducting training sessions, workshops, and seminars to educate staff on company policies, customer service excellence, and operational procedures.
- Evaluating the effectiveness of training programs through feedback, assessments, and performance metrics.
- Creating an effective onboarding process for new hires to ensure they are equipped with the necessary knowledge and skills from day one.
- Maintaining compliance with health, safety, and regulatory requirements relevant to the hospitality industry.
- Collaborating with department heads to identify training needs and develop strategies to address skill gaps within teams.
Salary: $120,000 per annum. The ideal candidate will have a strong background in hospitality training and a proven track record of improving operational efficiency.
This role requires excellent communication and interpersonal skills, as well as the ability to work effectively in a team environment. The successful candidate will be able to adapt quickly to changing priorities and demonstrate a commitment to ongoing professional development.
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