Call Centre Manager

Call Centre Manager-5 years Minimum experience in Call Centre management-Managed at least a team of 30 or more agents at a time-Responsible for the day-to-day operations of a call centre, -Setting performance goals and targets-First preference is given to those in the Financial/Insurance/Trading industry- Developing and implementing effective sales...

We are looking for a skilled Call Centre Manager who can lead our helpdesk and agents to better performance and improve service quality. The Call Centre Manager will assist in establishing call centre objectives, provide agents with opportunities to expand their knowledge of services, products, and troubleshooting techniques, analyse call centre data, and...

_The_ _South African Guide-Dogs Association for the Blind provides services to enhance the lives of visually and physically impaired individuals, and children with autism._ Based in Johannesburg, the Guide Dogs Association seeks to appoint a **CALL CENTRE MANAGER** GDA is looking for a skilled Call Centre Manager to supervise daily operations and...

To manage Call Center Representatives, establishing goals for call center employees to follow and resolving any Call Centre issue and meet Call Centre Targets. - Setting goals: Establishing goals for call center employees - Resolving issues: Resolving customer issues and other call center problems - Managing performance: Managing the team's performance -...

We requires the services of a Call Centre Manager that is motivated, dynamic and willing to get the job done at all costs. **Responsibilities**: - Hire, train, coach and lead call centre team as they provide services to our customers. - Supporting call centre agents through difficult calls, defusing angry customers and assisting the team members where...

**Call Centre Operator** An esteemed financial services provider, renowned for its customer-centric approach and innovative financial solutions, is seeking a dedicated Call Centre Operator to join our dynamic team in Johannesburg. Located in the bustling business district of Sandton, this role is perfect for a communicative and problem-solving individual...

To manage Call Center Representatives, establishing goals for call center employees to follow and resolving any Call Centre issue and meet Call Centre Targets.Setting goals: Establishing goals for call center employeesResolving issues: Resolving customer issues and other call center problemsManaging performance: Managing the team's performanceTransferring...

**Job Information** - Location- Recruitment Agency / Vacancy in Johannesburg- Salary- R480k -R360k p/a- Job Type- Permanent- Education- Degree/Diploma- Experience- 3-4 years- Reference- Callcentre- - it.careers(at)goldmantech.co.za- Fax- 0866688041We have an amazing opportunity for a Call Centre Manager in Johannesburg - 3-4 years’ call centre experience -...

Job Title: Contact Centre Manager Head Recruitment Legends Job Purpose: The Contact Centre Manager is responsible for ensuring the Contact Centre meets defined standards by providing necessary competencies, tools, and resources. The manager oversees Contact Centre operations, manages the performance of staff, and maintains client relationships. Minimum...

Our client in the call centre industry is looking for a manager to join their dynamic team who will be overall responsible for the call centre business unit in South Africa, working in close cooperation with international clients. **Responsibilities** - Responsible for our new call centre in Johannesburg, South Africa - Ensure the business unit further...

Looking for a job to challenge your excellent customer service skills? Look no further..... We are on the lookout for vibrant, energetic, and driven individuals to join our contact centre team of customer service experts for our international client! Our team of expert trainers look forward to teaching you all that you need to know before you hit the...

Hospital Risk Manager **POSITIONS** Managed Healthcare **DIVISION** Hospital Benefit Management **DEPARTMENT** To plan, direct, coordinate, and supervise the delivery of day to day operational activities of the hospital utilization department - to ensure access to healthcare facilities that is cost effective and appropriate for continuous improvement of...

The Group Call Centre Manager is responsible for overseeing all aspects of call centre operations, ensuring optimal performance, team development, and customer satisfaction while driving target achievement and operational efficiencies. Group Call Centre Manager duties and responsibilities: **Operational Management** - Lead the daily operations of the call...

Gauteng, JHB - Central - R7 100 Basic Salary (Shift allowance, medical aid, funeral cover) Our client, a leading BPO is recruiting for customer services agents to manage international customer queries - billing, rate plan queries, technical support and troubleshooting, retentions and upselling. **Requirements**: 6 Months Call Centre Customer Services...

We are seeking a skilled and dynamic Supervisor to oversee Call Centre operations and manage the INFOR EAM system's security and administration. This role requires a strong leader who can enhance call centre performance, drive process improvements, and effectively manage user access and data integrity within the INFOR EAM system. **Key...

**POSITION PURPOSE** Responsible for providing excellent and effective client service on all systems that Broll FM Division may use or acquire. As a Customer Relationship Consultant - you are responsible for the answering of calls and correct allocation of calls within a timeous frame. You are responsible for the outbound function of following up on open...

Calling All Sales Trainers I am looking for a Call Centre Trainer preferably from the Insurance industry 2+ Years Call Centre Trainer experience Call Centre Background (Call Centre Sales Trainer Vacancy - not a Call Centre Vacancy)

**POSITION PURPOSE** Responsible for providing excellent and effective client service on the Concept and Dashboard system and any other systems that Broll Property Management may use or acquire. **ESSENTIAL FUNCTIONS AND BASIC DUTIES** **1. Assumes responsibility for providing effective inbound and outbound services.** c. Research required information...

**Key performance area**: **1. Management of agents** - Ensure action taken place as per client requirement. - Serve as a conduit between the call centre management and agents. - Ensure agents adherence to policies for attendance, established procedures and company protocols. - Assist in the formulation of targets for individuals and teams. - Prepare...

**Role**: Call Centre Training /Facilitating **Duties**: - Call Centre Trainer * **Skills and Experience**: - Accredited Call Centre Trainer - Facilitator - Client services - Matric - Deadline and target driven - Drivers License and own vehicle added advantage. **Job Types**: Full-time, Temporary Contract length: 8 months **Education**: - High School...