Insurance Call Centre Manager with Re 1 and Re 5
3 weeks ago
Hiring, training, coaching, and leading call center representatives as they provide support for customers.
- Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives
- Leading team meetings, asking questions to better understand the calls representatives are receiving, educating, and coach workers regarding processes and practices, and explain expectations to employees.
- Assisting other management team members in identifying trends and establishing call center goals.
- Ensuring staff members are achieving desired service levels and taking corrective action, as needed.
- Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
Making on other tasks or projects to support employees, other managers, and call center operations.
**Job Types**: Full-time, Permanent, Internship
**Salary**: From R5,000.00 per month
Ability to commute/relocate:
- Sandton, Gauteng: Reliably commute or planning to relocate before starting work (preferred)
Application Question(s):
- DO YOU HAVE RE1 AND RE 5 WITH INSURNACE CALL CENTRE MANAGEMENT
**Education**:
- Certificate (preferred)
**Experience**:
- RE 1 AND RE 5 / CALL CENTRE MANAGEMENT - INSURANCE RELATED (required)
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