Automotive Service Expert
2 weeks ago
Are you passionate about delivering exceptional customer service? Do you have a strong background in automotive repair and maintenance? We are seeking an experienced Automotive Service Expert to join our team at Morgan Group.
About the Job:
As an Automotive Service Expert, you will play a critical role in ensuring that our customers receive top-notch service and support. Your primary responsibilities will include contacting service customers to make bookings, promoting the sales of labour and parts, and obtaining customer approval and signature after ensuring they understand our payment policy.
Key Responsibilities:
- Contact service customers to make bookings and promote sales of labour and parts.
- Contact customers for authorization for any additional repairs beyond agreed estimate and provide updated delivery times.
- Record results of contact on job card and ensure customer understands payment policy.
- Obtain approval from service plan and warranty providers before technicians start work on vehicles.
- Ensure job cards are completed accurately and fully, costed and invoiced timeously, and required documents are signed by clients.
Requirements:
- Grade 12 certificate
- Minimum of 2 years' service advisor experience
- Experience on Evolve, CMS, and OEM systems will be an advantage
- Exceptional communication skills
- Exceptional customer service
- Clear criminal record
- Computer literate
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