Technical Support Specialist

3 weeks ago


Cape Town, Western Cape, South Africa Uptime Solutions Ltd Full time
Job Summary

As a Technical Support Specialist at Uptime Solutions Ltd, you will play a crucial role in delivering exceptional IT support services to our clients. Your primary responsibility will be to troubleshoot and resolve technical issues related to Windows 10, Office 365, Microsoft Office, printers, and scanners. You will also be responsible for escalating complex issues to senior engineers and providing top-notch customer service.

Key Responsibilities
  • Troubleshoot technical issues using analytical skills and problem-solving techniques.
  • Provide timely and effective support to clients via phone, email, or chat.
  • Escalate complex issues to senior engineers for further assistance.
  • Collaborate with the team to achieve excellent customer satisfaction ratings.
  • Stay up-to-date with the latest technologies and software to provide expert support.

Requirements
  • Strong analytical and problem-solving skills.
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment.
  • Knowledge of Windows Server 2016, 2019, and network troubleshooting.
  • Strong English language skills.

What We Offer
  • A dynamic and supportive work environment.
  • Opportunities for growth and professional development.
  • A competitive salary and benefits package.
  • A chance to work with a leading IT company.


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