Sales Coordinator

2 months ago


Sandton, South Africa HR-Simplified (Pty) Ltd Full time
About the Company

HR-Simplified (Pty) Ltd offers cost-effective and sustainable leasing solutions to companies and institutions to finance and purchase technology needed to run their business efficiently and keep IT equipment up to date.

About the Role

Sales Coordinators support Account Managers and Business Development Managers by coordinating sales-related activities within the Company group. They play a crucial role in maintaining good customer relationships by acting as an extension of the field sales force.

Responsibilities

Sales Coordination

Interfacing with the sales team and managing expectations both internally and with the customer

Engaging with, supporting, and driving outcomes with the operations and credit departments within the Company group

Managing customer expectations through communication and keeping them informed on progress

Company pride themselves in being customer-focused by driving service excellence

Identifying, communicating, and escalating functional problems, potential threats, and challenges

Dealing with challenges, resolving conflicts, solving problems, and knowing where to find help

To administer all relevant sales platforms ensuring data richness and integrity

Exposure to all relevant customer-related matters and delivering on set objectives

Completing all relevant and required quotations and supporting requirements

Completing Credit notes for files and assist in maintaining credit facilities

To support the Account Manager and Business Development Manager to deliver on Customer excellence and all relevant administration requirements

Communications & Working Relationships

Internal:

Account Managers / Business Development Managers

Operations Team

Credit and Risk team

CAMS team

Internal Subject Matter Experts

Reasons for Interaction:

Ensure the achievement of the Sales objectives within the Company Group

Customer satisfaction and excellence

External:

Customers

Reasons for Interaction:

Customer Service and satisfaction

Candidate Requirements

Minimum qualifications / experience

Business Administration diploma or equivalent qualification

2 years' experience in target-driven sales environment

3 years' experience in customer relationship management

Other requirements

Product knowledge

Business Acumen

Relevant Industry/Domain knowledge

Assertiveness

Attention to detail

Conflict management

Professionalism

Presentation

Customer relationship management

Competencies

Behavioral Competencies

Communicating and Informing

Results Driven

Handling Conflict

Checking Things

Following procedures

Managing Tasks

Upholding Standards

Producing Output

Taking Action

Meeting Timescales

Learned Competencies

Account Management

Product/Service knowledge

Managing SLA's

Hygiene Factors

Copes with Change

Desire to Develop & Grow

Integrity, Values & Trust

Logical Thinker

Passion for customers & Excellence

Additional Skills required

Can-do attitude

Someone who is very strong on Admin Skills

Attention to detail

Client's service focused


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