Sales Coordinator
2 months ago
HR-Simplified (Pty) Ltd offers cost-effective and sustainable leasing solutions to companies and institutions to finance and purchase technology needed to run their business efficiently and keep IT equipment up to date.
About the Role
Sales Coordinators support Account Managers and Business Development Managers by coordinating sales-related activities within the Company group. They play a crucial role in maintaining good customer relationships by acting as an extension of the field sales force.
Responsibilities
Sales Coordination
Interfacing with the sales team and managing expectations both internally and with the customer
Engaging with, supporting, and driving outcomes with the operations and credit departments within the Company group
Managing customer expectations through communication and keeping them informed on progress
Company pride themselves in being customer-focused by driving service excellence
Identifying, communicating, and escalating functional problems, potential threats, and challenges
Dealing with challenges, resolving conflicts, solving problems, and knowing where to find help
To administer all relevant sales platforms ensuring data richness and integrity
Exposure to all relevant customer-related matters and delivering on set objectives
Completing all relevant and required quotations and supporting requirements
Completing Credit notes for files and assist in maintaining credit facilities
To support the Account Manager and Business Development Manager to deliver on Customer excellence and all relevant administration requirements
Communications & Working Relationships
Internal:
Account Managers / Business Development Managers
Operations Team
Credit and Risk team
CAMS team
Internal Subject Matter Experts
Reasons for Interaction:
Ensure the achievement of the Sales objectives within the Company Group
Customer satisfaction and excellence
External:
Customers
Reasons for Interaction:
Customer Service and satisfaction
Candidate Requirements
Minimum qualifications / experience
Business Administration diploma or equivalent qualification
2 years' experience in target-driven sales environment
3 years' experience in customer relationship management
Other requirements
Product knowledge
Business Acumen
Relevant Industry/Domain knowledge
Assertiveness
Attention to detail
Conflict management
Professionalism
Presentation
Customer relationship management
Competencies
Behavioral Competencies
Communicating and Informing
Results Driven
Handling Conflict
Checking Things
Following procedures
Managing Tasks
Upholding Standards
Producing Output
Taking Action
Meeting Timescales
Learned Competencies
Account Management
Product/Service knowledge
Managing SLA's
Hygiene Factors
Copes with Change
Desire to Develop & Grow
Integrity, Values & Trust
Logical Thinker
Passion for customers & Excellence
Additional Skills required
Can-do attitude
Someone who is very strong on Admin Skills
Attention to detail
Client's service focused
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