Administrative Support Specialist
7 days ago
Job Description:
Foschini seeks an Administrative Support Specialist to provide exceptional support to our store team. As a key member of our retail operations, you will play a vital role in ensuring the smooth day-to-day functioning of our store.
Key Responsibilities:
- Assist Store Manager with Stock Take and Administration: Collaborate with the Store Manager to ensure accurate stock levels, process stock takes, and maintain efficient administration systems.
- Monitor and Analyze Stock Movement: Regularly review stock movements, identify trends, and implement strategies to minimize stock losses and shrinkage.
- Implement Risk Management Procedures: Develop and implement procedures to mitigate stock losses and ensure compliance with all administrative systems and reporting requirements.
- Ensure Compliance: Verify adherence to all administrative systems, reporting procedures, and safety protocols to maintain a secure and efficient work environment.
- Extract and Analyze Reports: Accurately extract and analyze store reports to provide insights into sales performance, stock turnover, and customer behavior.
- Present Information to Store Manager: Effectively communicate findings and recommendations to the Store Manager to inform strategic decision-making.
- Maintain Filing Systems: Organize and maintain accurate and up-to-date filing systems to ensure easy access to important documents.
- Monitor Cash Transactions: Maintain control over cash transactions, adhering to established procedures to prevent discrepancies and errors.
- Uphold Safety Protocols: Ensure a safe working environment by adhering to store safety and security procedures.
- Process Customer Transactions: Efficiently process customer transactions using our active retail system (POS) while providing excellent customer service.
- Foster Customer Engagement: Develop strong relationships with customers through effective communication and engagement, identifying their needs, and establishing loyalty programs.
- Improve Customer Experience: Continuously seek opportunities to enhance the customer experience, driving sales growth and customer satisfaction.
- Adhere to Visual Merchandising Principles: Maintain a visually appealing store environment by adhering to visual merchandising principles and housekeeping procedures.
- Develop Selling Skills: Proactively develop your selling skills and product knowledge to meet sales targets and drive business growth.
- Work as a Team Member: Collaborate with colleagues to achieve sales targets, implement store objectives, and maintain a positive work environment.
- Stay Informed about Fashion Trends: Stay up-to-date with the latest fashion trends to effectively communicate brand offerings to customers.
Requirements:
- Grade 12 Qualification: A minimum of a Grade 12 qualification is required for this role.
- Minimum of 3 Years Retail or Admin Experience: Candidates with a minimum of 3 years' experience in retail or administration will be preferred.
- Effective Communication Skills: Excellent communication skills are essential to interact with customers, colleagues, and management in a professional manner.
- Planning and Organizational Abilities: Strong planning and organizational skills are necessary to prioritize tasks, manage time effectively, and meet deadlines.
- Independence and Self-Motivation: The ability to work independently and take initiative in completing tasks and achieving goals is crucial for this role.
- Interest in Fashion: A genuine interest in fashion and a passion for staying updated on the latest trends are essential for success in this position.
- Administration and Computer Literacy: Basic computer literacy and administrative skills are necessary to perform tasks efficiently and accurately.
- Customer Service and Sales Environment: A proven track record of providing excellent customer service and working in a fast-paced sales environment is required.
- Ability to Work Under Pressure: The ability to remain calm and composed under pressure, meeting deadlines and delivering results in a timely manner, is essential for this role.
- Availability to Work Shifts: Availability to work flexible shifts, including weekends and holidays, is necessary to meet the demands of the business.
Benefits and Remuneration:
The successful candidate can expect a competitive salary package, commensurate with experience, in the range of R250,000 - R350,000 per annum, depending on qualifications and previous experience.
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