Key Account Manager

1 month ago

Johannesburg, Gauteng, South Africa Out There Media Full time
About the Role

We are seeking a highly skilled Key Account Manager to join our team at Out There Media. As a Key Account Manager, you will be responsible for managing our key telco accounts, leading technical integrations, and understanding KPIs of telco's ad monetization.

You will be the single point of contact between Out There Media and our most important telco and other technical customers and partners in countries of Sub-Saharan Africa. Your role will involve managing our key telco accounts, leading technical integrations, and understanding KPIs of telco's ad monetization.

Key Responsibilities
  • Work closely with Telco customers and Out There Media's internal teams to plan, execute, and successfully integrate technically with our key customers while ensuring all elements of the project plan are delivered on time and within budget
  • Actively seek to unlock new inventories with our key customers and partners
  • Source and identify local partners, agents, or products or resources to proactively address the customers' needs
  • Own, build and foster relationships with customers' senior stakeholders being their main single point of contact at Out There Media. Attend structured regular face to face meetings with key customers
  • Gain insights into the customers' most urgent business problems, resolve any issues or problems faced by them, effectively deal with complaints to maintain trust and actively provide them with solutions
  • Grow these relationships by continuously proposing and delivering innovative solution add-ons through Out There Media's technology and services that anticipate the customers' needs and ensure they do not turn to competition (new services, new products, new inventories, etc.)
  • Commercially own key customer accounts by putting in place and implementing an account plan, with clear account targets. Manage contract renewals, drive negotiations, monitor account performance, oversee invoicing, payments and reconciliations
  • Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
Requirements

The right candidate should have a thorough understanding of the mobile and digital advertising ecosystem as well as a strong understanding of the telco space and its technical environment. More specifically we are looking for:

  • 7+ years working experience in managing technical integrations and growing key accounts in the field of telecoms or information technology on a SaaS model
  • Experience with telcos (structuring, selling, integrating and managing complex enterprise solutions to telco customers)
  • Tech-savvy and comfortable in a field that combines elements of multiple disciplines (technology, marketing, etc)
  • University Degree in a relevant field (e.g. Business, Project Management, Information Technology)
  • Good knowledge of tools such as Jira and some experience with scrum management
  • Experience serving as the conduit between the customers and the internal teams and translating customer business needs to operational requirements
  • Commercially minded and experienced in providing solutions based on customer needs
  • Excellent customer-facing and negotiation skills
  • Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
  • Able to perform under pressure and deliver results in a demanding and fast-paced environment that requires fresh thinking and innovation
  • Excellent organizational skills
  • Ability in problem-solving and negotiation. Results driven
  • Excellent written and spoken communication skills
  • Excellent command of English Language
  • Travelling up to 50 % of the time depending on business needs
Benefits
  • Hybrid working environment
  • Competitive salary and bonus system
  • Referral bonus scheme
  • Exciting and rewarding role in a high-growth and international environment

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