Luxury Cruise Operations Manager

2 weeks ago


Sandton, South Africa Telebest Full time

Lead a Dynamic Team in Luxury Cruise Experiences

We are seeking an innovative Experience Centre Expert to drive our customer service operations in South Africa. As a key member of the Telebest team, you will be responsible for crafting extraordinary experiences for discerning travellers worldwide in a 24 hour call centre.

Your Path to Success:

  • Spearhead strategic planning and execution of call centre operations to enhance customer, guest, and employee engagement
  • Cultivate a high-performing team focused on delivering luxury experiences through adaptability and hands-on approach in a fast-paced environment
  • Manage multiple KPIs to pioneer process improvements and implement cutting-edge service solutions in reservations systems, CRM tools, and advanced phone technology
  • Become the go-to expert for our brand, ships, journeys, and ancillary services with outstanding communication skills and ability to mentor diverse teams

Requirements:

  • Minimum 5 years of proven Contact Centre Operations experience at management level
  • Candidates must have international experience to be considered, with passion for travel and solid understanding of the luxury cruise industry
  • Expertise in reservations systems, CRM tools, and advanced phone technology, as well as adaptability and hands-on approach in a fast-paced environment

What's on Offer:

  • A competitive salary of R1,200,000 - R1,800,000 per annum, depending on experience, plus benefits and significant career growth potential
  • Opportunity to shape the future of customer service in the cruise industry with a passionate, international team at the forefront of innovation
  • Work-life balance and opportunities for professional development in a dynamic and supportive work environment


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