Luxury Cruise Operations Manager
2 weeks ago
We are seeking a skilled and experienced Luxury Cruise Operations Manager to join our dynamic team at Telebest in South Africa.
This exciting role will involve driving customer service operations and leading a high-performing team focused on delivering exceptional luxury experiences for discerning travellers worldwide.
The ideal candidate will have a minimum of 5 years of proven contact centre operations experience at management level, with international experience and expertise in reservations systems, CRM tools, and advanced phone technology.
They will also possess adaptability, hands-on approach, outstanding communication skills, and ability to mentor diverse teams.
Responsibilities- Spearhead strategic planning and execution of call centre operations
- Cultivate a high-performing team focused on delivering luxury experiences
- Manage multiple KPIs to enhance customer, guest, and employee engagement
- Pioneer process improvements and implement cutting-edge service solutions
- Minimum 5 years of proven Contact Centre Operations experience at management level
- Candidates must have international experience to be considered
- Expertise in reservations systems, CRM tools, and advanced phone technology
- Adaptability and hands-on approach in a fast-paced, evolving environment
- Outstanding communication skills and ability to mentor diverse teams
- A key role in a global leader redefining luxury travel experiences
- Opportunity to shape the future of customer service in the cruise industry
- Work with a passionate, international team at the forefront of innovation
- Competitive salary: R1,200,000 - R1,500,000 per annum
- Benefits: career growth potential, travel opportunities, and professional development
-
Luxury Cruise Operations Manager
2 weeks ago
Sandton, South Africa Telebest Full timeLead a Dynamic Team in Luxury Cruise ExperiencesWe are seeking an innovative Experience Centre Expert to drive our customer service operations in South Africa. As a key member of the Telebest team, you will be responsible for crafting extraordinary experiences for discerning travellers worldwide in a 24 hour call centre.Your Path to Success:Spearhead...
-
Luxury Cruise Service Delivery Lead
3 weeks ago
Sandton, South Africa Telebest Full timeUnlock the Future of Luxury Cruise Customer ServiceWe are seeking a seasoned leader to spearhead our customer service operations in South Africa for a leading global luxury cruise line.As an Experience Centre Expert, you will be responsible for driving strategic planning and execution of call centre operations, cultivating high-performing teams focused on...
-
Sandton, South Africa Telebest Full timeTelebest is a global leader in luxury cruise experiences. We're seeking an experienced professional to spearhead our customer service operations in South Africa.
-
Luxury Customer Service Operations Manager
2 weeks ago
Sandton, South Africa Telebest Full timeCompany OverviewWe are a leading global luxury cruise line that is redefining the standards of customer service in the industry.SalaryThe salary for this role is R1,200,000 - R1,800,000 per annum, depending on experience.Job DescriptionThis is an exciting opportunity to join our dynamic team as an Experience Centre Expert. As a key member of our operations...
-
Experience Centre Expert
5 months ago
Sandton, South Africa Telebest Full timeCHART A COURSE FOR CUSTOMER SERVICE EXCELLENCE!Are you ready to lead a dynamic team in the exciting world of luxury cruise experiences?Do you have a passion for creating unforgettable customer journeys and elevating service standards?A leading global luxury cruise line is looking for an innovative Experience Centre Expert to drive our customer service...
-
Experience Centre Expert
5 months ago
Sandton, South Africa Telebest Full timeCHART A COURSE FOR CUSTOMER SERVICE EXCELLENCE!Are you ready to lead a dynamic team in the exciting world of luxury cruise experiences?Do you have a passion for creating unforgettable customer journeys and elevating service standards?A leading global luxury cruise line is looking for an innovative Experience Centre Expert to drive our customer service...
-
Strategic Customer Service Leader
1 month ago
Sandton, South Africa Telebest Full timeTransform Customer Service in the Luxury Cruise IndustryWe are seeking a highly skilled Strategic Customer Service Leader to spearhead our customer service operations in South Africa. As a key member of our team at Telebest, you will drive our customer service operations, cultivating a high-performing team focused on delivering luxury experiences for...
-
Sandton, South Africa Capital Recruit Full timeCapital Recruit is seeking a highly experienced and results-driven Regional Store Manager to oversee the operations of our luxury stores in Krammerville and Sandton. As a key member of our team, you will be responsible for driving sales growth, improving customer satisfaction, and ensuring exceptional store visual merchandising.About the RoleThis is an...
-
Luxury Africa Travel Connoisseur
3 weeks ago
Sandton, South Africa MPC Recruitment Full time**Company Overview:**MPC Recruitment is a renowned leader in the luxury travel industry, dedicated to delivering exceptional experiences for discerning travelers.**Salary:** We offer an attractive salary of $60,000 - $80,000 per annum, commensurate with experience and qualifications.Job Description:We are seeking a skilled Luxury Africa Travel Connoisseur to...
-
Assistant Housekeeping Manager
6 months ago
Sandton, South Africa HotelJobs.co.za Full timeExciting Opportunity Alert! Kendrick Recruitment is seeking an exceptional Assistant Housekeeping Manager with senior managerial experience in the luxury hospitality sector, specifically within 5-star hotels. If you're a seasoned professional with a passion for perfection and a track record of excellence, we want to hear from you! **Key...
-
Strategic Growth Leader for Luxury Travel
4 weeks ago
Sandton, South Africa Telebest Full timeTelebest is seeking a visionary Commercial Director to drive growth and innovation in the dynamic world of luxury travel.The ideal candidate will have 10+ years of proven commercial experience, a track record of exceeding revenue targets, and sharp strategic thinking and market analysis skills.This leadership role offers a competitive salary and benefits...
-
Luxury Brand Experience Consultant
3 weeks ago
Sandton, South Africa CXG Full timeCXG is a global customer experience agency that helps premium and luxury brands reach profitable growth by turning transactional moments into meaningful relationships and emotional experiences.We operate with a network of 170+ experts across 70 countries, assisting brands in evaluating the experiences they deliver and developing programs that support a...
-
Brand Manager Luxury Line
6 months ago
Sandton, South Africa Bluespec Holdings Full time**Job Functions**: Will be responsible to conduct extensive market research and get a deep understanding of customers’ desires. They will work with graphic design and technical teams to establish the best brand design, image, and quality to present the brand as a must-have luxury to our target audience. They will be in charge of building a storyline...
-
Sandton, South Africa HotelJobs.co.za Full time**Intermediate Operations Specialist - Luxury Travel Company** **Location**: Sandton, South Africa **Primary Purpose**: We are seeking a detail-oriented professional to manage the administrative and financial aspects of the booking process. This role supports Travel Designers and the UK Operations team, ensuring accurate and timely supplier payments for...
-
Business Leader for Luxury Hotels
3 weeks ago
Sandton, South Africa Neptune Full timeANEW Hotel Centurion is a prestigious hospitality group that prides itself on delivering exceptional customer service. As a dynamic Business Leader for Luxury Hotels, you will be part of our esteemed team at our cherished hotel in Centurion, Gauteng.About UsWe are a group that thrives on innovation and looking for opportunities to be uniquely different. Our...
-
IT Manager
6 months ago
Sandton, South Africa Crew Life at Sea Full timeKey Responsibilities: - Lead and manage the onboard IT team, including network administrators, systems engineers, help desk technicians, and other IT personnel, to ensure the efficient operation of shipboard IT systems and services **onboard the cruise ship**. - Maintain and support shipboard network infrastructure, including LAN, WAN, wireless networks,...
-
Hotel Administrator
2 months ago
Sandton, South Africa HotelJobs.co.za Full time**HOTEL ADMINISTRATOR WANTED FOR LUXURY HOTEL IN SANDTON! ️** Do you have a flair for hospitality and a talent for keeping things organized behind the scenes? Kendrick Recruitment is on the lookout for an exceptional **Hotel Administrator** to join the team at a luxury hotel in **Sandton**! This role will primarily focus on **F&B** and **Front of House...
-
Luxury Client Service Expert
4 weeks ago
Sandton, South Africa Initiate International Full timeInitiate International is seeking a highly skilled Luxury Client Service Expert to join their team in Johannesburg, South Africa. The ideal candidate will be fluent in Swedish and possess excellent communication skills in English.About the RoleThis role involves providing exceptional customer service to Swedish-speaking clients through various channels,...
-
Hotel Administrator Luxury Hotel Sandton
2 months ago
Sandton, South Africa HotelJobs.co.za Full timeKendrick recruitment is currenlty seeking a Hotel Administrator for Luxury Hotel in Sandton! Are you an organised, multitasking pro with a passion for the hospitality industry? We are on the lookout for a Hotel Administrator to oversee the smooth administrative operations of food & beverage, front office, and general hotel functions. Key...
-
Swedish Speaking Luxury Client Concierge
4 months ago
Sandton, South Africa Initiate International Full timeJoin the Glamorous World of Fashion as a Swedish Speaking Luxury Client Concierge in Johannesburg, South Africa! Do you have a flair for fashion and a knack for languages? If you're fluent in Swedish and passionate about luxury brands, this is your chance to blend style with service! Our client, a leading luxury online store in Johannesburg, South...