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Hotel Operations Manager

2 weeks ago

Cape Town, Western Cape, South Africa Slshotels Full time

Company Overview

We are a luxury hospitality brand seeking an experienced professional to join our team as a Front Office Manager. At SLS Hotels, we pride ourselves on delivering exceptional guest experiences and fostering a culture of innovation and excellence.

Job Description

The Front Office Manager will be responsible for overseeing the daily operations of our Front Office Department, ensuring seamless check-in and check-out processes, and providing exceptional customer service to our guests. This role requires strong leadership skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Responsibilities

  • Customer Relations: Develop close professional relationships with guests throughout their stay, anticipate their needs, and take action to ensure a unique guest experience.
  • Team Management: Lead a team of dedicated professionals, ensuring they have the necessary tools and support to deliver exceptional service to our guests.
  • Operations: Oversee the daily operations of the Front Office Department, including managing inventory, maintaining accurate records, and implementing effective procedures to minimize errors.
  • Problem-Solving: Handle guest complaints in a professional and courteous manner, resolving issues promptly and efficiently.

Requirements

  • Education: Relevant degree in Hospitality or related field.
  • Experience: Minimum 3-5 years of experience in Front Office management within the hospitality industry.
  • Skills: Strong leadership skills, attention to detail, excellent communication and interpersonal skills, and ability to work effectively in a fast-paced environment.